Customer Process Automation Associate

Benefits

Additional Information

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list. Lead the end-to-end implementation of RPA projects, ensuring successful delivery within scope and timeline by collaborating with business stakeholders and cross-functional teams. Conduct detailed process analysis, identify inefficiencies, develop comprehensive process documentation, ensuring alignment with business requirements and providing regular project status updates. Representative Responsibility: -Drive the end-to-end RPA projects, ensuring successful delivery within scope, and timeline. -Coordinate and communicate effectively with all project stakeholders, including business owners, RPA Engineers, and management to ensure alignment and progress tracking. -Become familiar with processes in various teams throughout the organization. -Embrace the basic principles of the internally developed waste-identification methodology. -Record selected processes for automation and analyze recordings. -Perform time measurement for time studies and Industrial Engineering (IE) Reviews. -Assist in measurement for time studies and IE reviews. -Enter data and contribute to data processing. -Develop comprehensive Process Definition Documents (PDD) and To-Be process maps, ensuring clarity and alignment with business requirements. -Create documentation and presentations for team's management to present the results and improvements. -Conduct detailed process analysis to identify process gaps, inefficiencies, discrepancies, non-value adds, defects, etc. -Identify the root cause of process gaps and propose non-robotic improvements. -Recognize business processes suitable for optimization, automation or robotics. -Describe business processes identified as possible automation opportunities. -Use JIRA Tool for Project tracking; prepare JIRA user stories and adequate IT Review user stories for deployments. -Conduct SME and process owner guidance to understand and validate processes, resulting in getting official approvals for each part of the documentation. -Create and manage detailed project plans, including milestones, deliverables, and resource allocation, to ensure successful project execution. -Assist and support RPA Engineers during the development and provide all process details. -Participate in and/or conduct testing related to the implementation of automation solutions. -Ensure necessary on-time Arch Review approvals and Account Creation for UiPath solutions. -Provide regular project status updates, reports, and presentations to key stakeholders. Basic requirements: -Basic process analysis and workflow optimization -Time studies and basic efficiency measurement -Basic statistical knowledge -Competency in Adonis, JIRA, and MS Office Tools -Organizational and planning skills -Innovative and solution-oriented mindset -Ability to work independently and as part of a team -Flexibility to adapt to changing project requirements and deadlines -Strong oral and written communication skills, including email proficiency -Familiarity with process analysis and mapping Offers of employment are conditional upon passage of screening criteria applicable to the job. Company Benefits : Private Health Insurance Employee Referral Bonus Program Wellbeing Resources Baby Bonus Life, Accident & Disability Insurance Numerous opportunities for internal career pathing and advancement Discounts for employees at NCR Atleos partners EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice ( Applicant Privacy Policy | NCR Atleos ) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.