Director, Platform Architect Mgmt

Responsibilities

• Talent Development & Organizational Leadership
• Build and lead high-performance teams of Platform Architects and Sr. Managers.
• Drive talent strategy, hiring, skills development, and career pathing aligned to evolving AI and platform requirements.
• Foster a culture of continuous learning, mentorship, and professional growth.
• Encourage innovation and diverse perspectives, empowering employees to develop their careers and contribute to organizational success.
• Industry Expertise & Alignment
• Maintain deep industry expertise by maintain close alignment with Major Area leaders and Segment leads across major industry areas.
• Develop and enable high performing Platform Architects and Senior Managers, enabling them to address complex, industry-specific challenges.
• Actively engage with major industry area organizations within the company to ensure architectural strategies and talent deployment remain aligned with market trends and organizational priorities.
• Project Staffing & Resource Management
• Oversee project staffing across their aligned Major Area, ensuring optimal allocation of resources to meet customer needs and strategic objectives.
• Proactively manage the pipeline of accounts, ensuring visibility into upcoming projects and resource needs to support strategic business growth.
• Collaborate with business development and account teams to forecast demand and align staffing plans with evolving customer requirements and organizational priorities.
• Ensure proper staffing for all engagements by matching skills, experience, and certifications to project needs, optimizing team performance and customer outcomes
• Attract, recruit, and hire top talent for Platform Architect and Sr. Manager roles, leveraging industry networks
• Monitor and adjust staffing plans to maintain alignment with major industry area organizations and business priorities.
• Enterprise-Scale Architecture Strategy
• Serve as the senior architectural advisor to CIO/CTO and C-suite leaders across a multi-account portfolio.
• Establish long-term, enterprise-level roadmaps and AI-enabled digital transformation strategies.
• Ensure customers adopt scalable architecture, AI/GenAI patterns, data governance, and platform operating models.

Requirements

• 7-10+ years in consulting, digital transformation, or enterprise architecture leadership.
• Proven track record coaching senior talent and managing multi-level architecture teams.
• Strong influence with CIO/CTO-level executives and enterprise strategy teams.
• Deep understanding of AI, automation, data, and emerging technology trends.
• Experience shaping enterprise operating models and transformation programs.
• Strong ecosystem leadership experience (GSIs, SIs, Big 4, strategic partners).
• Expertise in multiple ServiceNow product suites and platform strategy.
• Work Personas
• Equal Opportunity Employer
• Accommodations
• Export Control Regulations

Benefits

Additional Information

Relocation to West Palm Beach is available and provided by ServiceNow The Director, Platform Architecture is a strategic leader responsible for shaping the architectural vision, driving customer advisory strategy, and delivering AI-enabled transformation outcomes across a portfolio of VLE/LE customers. This role oversees multiple teams of Platform Architects, builds executive-level relationships, and partners across CEG, Sales, Product, and Partner ecosystems to drive adoption, value realization, and enterprise digital transformation at scale.

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