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Technical Support Representative at Idexx

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Technical Support Representative

External

Idexx · Rydalmere, New South Wales

Full-timeRemoteToday

SAFe

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Responsibilities

Provide remote technical support for IDEXX VetLab analysers and diagnostic devices.
Troubleshoot hardware/software issues, calibration, and performance concerns.
Respond to customer queries with clarity and empathy.
Collaborate with internal teams to deliver timely solutions.
Participate in a rotating roster, including occasional Saturdays and after-hours support.

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Requirements

Background in technical support, biomedical equipment, or diagnostic instrumentation .
Strong troubleshooting skills.
Ability to learn and explain technical concepts clearly.
Excellent problem-solving and prioritisation skills.
Customer-focused mindset with great communication skills.
Familiarity with veterinary or medical equipment is a bonus-but we'll train you!

Benefits

A supportive culture: Be part of a team that values growth, collaboration, and innovation.We offer true flexibility with on-site, remote or hybrid working arrangements.Bring your pet to work days!Competitive annual bonus scheme and compensation reviewComprehensive onboarding and ongoing development , including product, technical, and customer engagement training to build your confidence and expertise, regardless of your prior experienceCareer development opportunities within a global organisation known for promoting from within and investing in its people.A values-driven, inclusive culture where curiosity, collaboration, and continuous improvement are encouraged and recognised.Reward and Recognition Programs that celebrate your achievements and enable you to recognise and reward others.Paid parental leave , supporting you and your family through life's important moments.Wellbeing-focused benefits , including free wellness programs, fitness reimbursements, and access to paid volunteer days.$500 per year towards diagnostic testing for your pets , reinforcing our commitment to animal health-professionally and personally.Tenure recognition, including additional days off and bonus payments as you reach key career milestones.Why IDEXXLet's pursue what matters together.Health insuranceRemote work optionsEquity / stock optionsPerformance bonusParental leave

Additional Information

Join IDEXX and Work with Cutting-Edge Diagnostic Technology At IDEXX, we're passionate about innovation that improves lives-both animal and human. Our diagnostic solutions empower veterinary professionals to deliver better care, and we need technically minded problem-solvers to keep these systems running at their best. We're looking for a Technical Support Specialist to join our ANZ team. If you have experience with complex equipment, diagnostics, or technical troubleshooting , this is your chance to apply your skills in a meaningful way. Why You'll Love This Role Be the first point of contact for veterinary clinics using our advanced diagnostic analysers and rapid assay devices. Work with precision instruments and connected systems , ensuring accurate results that impact patient care. Solve real-world challenges and make a difference in animal health. Enjoy comprehensive training and ongoing development in diagnostic technology.

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