Senior Field Specialist, Managed Services

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: The Senior Field Specialist supports and manages IT infrastructure and end-user systems across The Salvation Army (TSA) locations in Ottawa and Montreal, ensuring availability, performance, and security. This hybrid role involves hands-on technical support, system upgrades, and collaboration with stakeholders to align IT solutions with organizational goals. This role is a critical part of the Managed IT team, which is focused on empowering TSA by saving frontline teams time and enhancing the quality of service through smart, reliable technology. The ideal candidate is based in the Greater Ottawa Area or in Cornwall. Key Accountabilities: Provide direction and oversight to all IT (Information Technology) operations, network security and Communications systems for multiple TSA locations in GTA area Support the technology operations and the implementation of new IT systems, network, and policies in accordance with The Salvation Army standards Inspect and identify the use of technological equipment and software to ensure functionality and efficiency. This includes determining an appropriate course of action from initial hardware assessment to recommending the need for upgrades, configurations, repairs, or purchase of new systems/equipment when appropriate Manage and support all network connected systems for the multiple sites (that may include all Security and Door Controls) Respond and resolve requests related to technical or non-technical issues on a timely manner, adhering to TSA incident management process and policies Provide training on information technologies, including but not limited to Office 365, mobile devices, and other technical equipment. Education, Qualifications, and Experience: Completion of a diploma or university degree in computer science, engineering or relevant field Minimum five (5) years of experience in implementation and support of IT systems Must possess a valid driver's license, vehicle and have a clean driving record The ability and willingness to drive to the sites in the Ottawa and Montreal Sound understanding of computer systems (hardware/software), networks etc. Strong sense of integrity with professional ethics Able to proactively recognize potential risks and issues, respond with solutions and engage others in implementing change