IT Operations and Support Officer

About the role

S alary: 7 9000 per year + 12% superannuation Full time, ongoing role Work in a brand-new office building in Melbourne's CBD on Franklin Street, within walking distance of the Queen Victoria Market and close to public transport Hybrid working arrangements - a mix of work-from-home and office days Access to benefits including Christmas closedown gifted leave, discounted RMIT childcare services, subsidised gym membership, and an Employee Assistance Program (EAP) Our values: Passion | Impact | Inclusion | Integrity | Courage | Imagination About RMIT University Pathways (RMIT UP) RMIT UP, owned by RMIT University, provides education solutions for students, academics, and professionals in Australia and globally. Our mission is to offer transformative learning experiences and pathways that open global opportunities, guided by RMIT's values of inclusion, imagination, integrity, courage, passion, and impact. We place student and customer experience at the forefront of everything we do. Our key programs include Foundation Studies, ELICOS English for Academic Purposes (EAP), language testing, and Informit , a leading research database focused on Australasian content. As the IT Operations & Support Officer, you will be responsible for delivering first-line desktop, application and AV support across RMIT UP. You'll play a key role in maintaining hardware/software environments, troubleshooting issues, and supporting technology-related services both on-site and remotely. Key responsibilities include Providing responsive technical support for desktops, laptops, printers, AV equipment, and telephony. Managing software installation, OS upgrades, and device configurations. Delivering remote support to staff/students, including those based offshore. Monitoring the service desk queue and providing timely resolution of IT issues. Supporting application management, including Canvas, student systems, and database updates. Assisting with training and induction for new staff on IT systems and tools . You'll also collaborate with internal teams and external partners, participate in continuous improvement initiatives and support high-level events with on-site technical assistance About You T o be successful in this position you will need: Extensive knowledge of Remote Desktop Tools, Online Collaboration Tools (such as Zoom and MS Teams), and support platforms like ServiceNow. Strong expertise in M365, Active Directory, SCCM, Windows OS, Microsoft Endpoint services, and Intune. A customer-focused approach with proven ability to provide a professional and timely support service to diverse stakeholders . Excellent organisational and time management skills to meet deadlines and deliver under pressure. A proactive and flexible attitude with strong problem-solving skills. Commitment to continuous improvement and best practice principles. Ability to work independently and as part of a team, with a focus on achieving business objectives. What we offer you We value our people and are committed to providing a supportive, inclusive, and rewarding work environment. As part of our team, you'll enjoy: E xclusive employee discounts at leading retailers. A strong focus on health and wellbeing, including RMIT-subsidised gym memberships, Employee Assistance Program (EAP) access and discounted childcare options. Access to professional development training via LinkedIn Learning. A positive workplace culture with a staff reward program, and a staff wellbeing program. To Apply Please submit your CV and a cover letter addressing your suitability for this position by clicking on the 'Apply' link. Cover letters should be addressed to HR. Email HR: applications.rmit.up@rmit.edu.au . Please note: Applications will NOT be accepted via this email. To apply, submit your application via our website's careers page RMIT UP - RMIT University Please note that we review and interview applications on a rolling basis, so we encourage you to apply as soon as possible rather than waiting until the closing date. For more details, refer to the Position Description: http://www.rmit.edu.au/content/dam/rmit/au/en/careers/position-descriptions/pd-it-operations-and-support-officer-june-2026.pdf Pre-employment Checks: Appointment is subject to a successful Working with Children Check and National Police Check. Our Commitment to Inclusion At RMIT UP, we foster a culture of safety, wellbeing, and inclusion, ensuring everyone feels valued and respected. We embrace diversity and treat all individuals with fairness, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspectives, or experiences. We are an equal opportunity employer committed to being a child-safe organisation. We actively encourage applications from all sectors of the community, including Aboriginal and/or Torres Strait Islander candidates. As a

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