Manager, Service Relationship Manager, Emerging Enterprise

About the role

Company: 2201 United Overseas Bank (Malaysia) Bhd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description * Manage and cultivate strong relationships with a portfolio of assigned corporate and institutional clients, understanding their evolving banking needs. * Serve as the main liaison between clients and various internal departments (e.g., operations, product, credit) to ensure seamless service delivery and issue resolution. * Proactively identify and address client service issues, complaints, and queries, striving for efficient and satisfactory resolutions. * Conduct regular client reviews to assess service satisfaction, identify areas for improvement, and gather feedback on UOB's product and service offerings. * Collaborate with Relationship Managers and product specialists to identify cross-selling and up-selling opportunities based on client needs and provide support in pitching new products. * Monitor client service metrics and performance indicators, preparing regular reports for management review. * Ensure compliance with all relevant banking policies, procedures, and regulatory requirements. * Contribute to the development and implementation of service improvement initiatives and best practices. * Stay updated on industry trends, competitor activities, and new product offerings to effectively serve clients. Job Qualifications: * Bachelor's degree in Business Administration, Finance, Banking, or a related field. * Minimum of 5 years of experience in client servicing, relationship management, or a related role within the banking or financial services industry, preferably with corporate or institutional clients. * Proven track record of building and maintaining strong client relationships. * Excellent communication, interpersonal, and negotiation skills. * Strong problem-solving and analytical abilities with a customer-centric approach. * Ability to work independently and collaboratively in a fast-paced environment. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). * Familiarity with banking products and services, particularly those relevant to corporate and institutional clients. * Knowledge of local banking regulations and compliance standards. Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference