Job Summary:Compensation : $70,000 - $80,000/annually, plus annual bonus potentialLocations :10967 Allisonville Rd, Suite 240 Fishers, IN 460388470 Allison Pointe Blvd, Suite 130 Indianapolis, IN 462508205 E 56th Street, Suite 200 Indianapolis, IN 4621611900 N Pennsylvania St, Suite 104 Carmel, IN 46032
Duties/Responsibilities:
Operational Excellence:
Responsible for financial performance management of the assigned practice group, including revenue, center margin and EBITDA targets as established in partnership with Operations Director.
Coordinate and oversee responsibilities to ensure assigned offices operate efficiently and smoothly in accordance with LifeStance standard operating procedure; escalate and resolve facility issues.
Accountable for monthly performance management and report out of assigned key performance indicators, including variance reporting and action plans to meet established objectives for their assigned practice group.
Provide Operations Director with root causes and action plans for any identified areas of under-performance.
Ensure implementation of all LFST operational and clinical processes and practices in their assigned offices to drive service excellence and meet performance goals.
Partner and collaborate with shared services teams to ensure comprehensive clinician and patient support and effective delivery of mental health services.
Partner with Operations Director to manage local referral source relationships and promote LFST in local geographies to increase patient access to care.
Work with Operations, Clinical and Medical Directors to accurately assess available patient capacity and clinician utilization.
Build a high performing team through selection, training, and performance management of office team members; be a positive culture carrier for their assigned offices and ensure all training needs of office teams are being met.
Staff Performance and Support:
Directly manage performance and engagement of direct reports (Clinicians, Lead Practice Coordinator, Practice Coordinator(s), Medical Services Coordinator(s).
Partner with the Clinical Leadership Team, Regional Medical Director, APRN Director, and Clinical Director to ensure mental health service delivery according to LFST expectations, policies, and procedures.
Provide direct administrative oversight and operational support for therapists and prescribers within practice group.
Clinician Performance and Support:
Support in-office clinician engagement activities to promote LFST culture and improve clinician satisfaction and connection.
Work to support the onboarding and training of new clinician hires (particularly on office administrative processes and center specific operations); reach out to new clinician hires and assist and ensure that onboarding tasks are completed for smooth introduction.
Partner with Intake team to ensure efficient patient matching and timely ramp of new clinical team members.
Serve as Operations contact for clinician admin questions and concerns on operational support.
Oversee escalated patient complaints and partner with clinical/medical leadership to drive resolution.
Partner with Clinical Director & RMD/RAPRN to ensure clinicians have support around case consults, clinical documentation & integrity, and clinical best practices.
Clinician Issue-Resolution & retention: communicates weekly with Operational and Cli
Health insurance
Dental insurance
Vision insurance
401(k)
Performance bonus
Parental leave
Additional Information
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Lifestance · Fishers (in)