Strategy & Operations - Corporate Telecom Compliance Manager

About the role

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio's next Strategy & Operations for the Corporate Telecom Compliance Manager team. This position is needed to lead the strategic execution and governance of telecommunications compliance for a portion of Twilio's business. As a compliance subject matter expert, you will safeguard Twilio's reputation by navigating the complex intersection of global regulation and product innovation. You will act as a regional owner, managing operational rhythms and partnering cross-functionally to mitigate risks while identifying growth opportunities. This is a high-visibility individual contributor role that ensures our global communications platform remains trusted, compliant, and performing at its peak.

Responsibilities

• In this role, you'll:
• Establish and execute country-level programs that align with Twilio's short-term and long-term telecom compliance strategy.
• Manage weekly compliance operating rhythm for your assigned countries, triaging developments and escalating critical issues to senior management.
• Identify potential compliance risks and work cross-functionally to implement mitigation strategies
• Own the corporate governance of regional initiatives by maintaining internal policies and procedures that ensure adherence to international telecommunications standards
• Partner with Product and Engineering teams to drive innovation in compliance initiatives while identifying potential monetization opportunities.
• Collaborate with internal functions to develop training materials and educate employees on evolving regulatory requirements.
• Update senior leadership regularly on strategy execution and performance

Requirements

• *Required:
• 4+ years of experience in strategy and operations, program management, telecom policy, regulatory compliance, or equivalent
• Proven ability to program manage complex cross-functional projects and lead operational meetings with diverse stakeholders
• Strong analytical skills with the ability to use data to drive strategy and report to executive leadership
• Exceptional written and verbal communication skills, with experience presenting to senior leaders
• Well-honed critical thinking skills and the ability to problem-solve individually or in a group setting while understanding key financial drivers of the business
• Desired:
• Demonstrated experience in the telecommunications industry, including knowledge of global regulations such as STIR/SHAKEN, KYC, or regional equivalents
• Proficiency with SQL, Looker and Airtable
• Experience working within a global, high-growth technology environment
• Familiarity with product development lifecycles and how to integrate compliance into technical roadmaps
• Location
• This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
• Travel
• We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

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