You will be responsible for reviewing member related correspondence, contacting members, providing problem resolution, as well as analyzing and processing various reports.
You'll provide quality support on both incoming and outbound calls to members and employees of ACE Clubs, regarding membership and roadside assistance inquiries, including policies, procedures, and services.
You will utilize analytical skills to evaluate multiple sources of information and determine the appropriate processing method or resolution to maximize quality and quantity.
You'll key high volumes and update changes into the membership systems from various sources.
You will assist in monitoring system deliverables to ensure accuracy and integrity of membership systems and report any concerns.
You'll achieve stated individual, team, and department goals.
Perform other duties and responsibilities, including assisting other ACE departments, as assigned, or required.
Requirements
High School diploma/GED required. Some college or equivalent combination of education and work experience is preferred.
To thrive in this role knowledge of membership, roadside assistance and insurance systems preferred.
You must have professional verbal and written communication skills along with excellent organization, decision making, strong evaluation, and time management skills.
You will be required to meet deadlines as set by management.
You must be knowledgeable of Microsoft Office software products, including Outlook, Word, and Excel is required.
Teamwork is essential. Flexibility on work shifts is required.
Occasional travel to other ACE Markets may be needed for training.
#LI-DF1
Remarkable benefits:
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance,
travel, entertainment, services and more!)
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time offParental leave
Additional Information
Membership Specialist 2
We are looking for a Membership Specialist II who will provide legendary service and contribute to Auto Club Enterprises (ACE) Membership growth.
Ace · Coppell, TX