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Mid-Shift Hospitality Host (Top of the Rock - Rockefeller Center)

External
spsnorthamerica logoSpsnorthamerica · New York, NY
Full-timeOn-site3w ago
Leadership
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Responsibilities

  • Meet, greet, and interact with guests in a professional, friendly, and welcoming manner
  • Provide directions throughout the attraction to maintain smooth guest flow
  • Share safety information and helpful insights about Top of the Rock, Rockefeller Center, and NYC
  • Admit ticket holders using wireless admission terminals
  • Load guests into elevators and manage traffic flow at high-visibility areas
  • Identify and resolve guest flow challenges in partnership with leadership
  • Actively listen and respond thoughtfully to guest inquiries
  • What You Bring
  • Outgoing, enthusiastic personality with a genuine passion for guest service
  • Consistent professionalism and polished demeanor
  • A "can-do" attitude and solution-oriented mindset
  • Strong communication skills in English (verbal and written)
  • Team player mentality with a positive attitude
  • Comfort working in changing climate conditions and high-altitude floors
  • Flexibility to work varied shifts, including weekends, holidays, and overtime during peak seasons
  • Physical Requirements
  • Walking and standing for a significant portion of the shift
  • Ability to work throughout all areas of the attraction, including elevated floors

Benefits

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.Use of Artificial Intelligence (AI):No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.Vacancy Status:This posting is for an existing vacancy.Pay Range$18 - $18 USDCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!We Recognize Talent: We offer a variety of recognition programs for all levels of employees!Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.About SPSDental insuranceVision insurance401(k)

Additional Information

# parttime # temporary # Midshift Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: 25 hours/week | Shifts between 3:00PM-12:00AM Business Hours: Monday-Sunday, 7:00AM-12:00AM Be the Energy Behind the Experience Top of the Rock at Rockefeller Center is one of New York City's most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience. To support peak season operations, we're seeking professional, customer-focused Hosts who bring confidence, poise, and a strong service mindset to a fast-paced environment. As a Host, you are both the first impression and lasting memory of each visit - setting the tone, guiding the guest journey, and ensuring every interaction reflects the elevated standards of our iconic destination. This seasonal opportunity provides valuable experience within a premier NYC attraction, with potential consideration for future opportunities based on performance and business needs. Why This Role Matters As a Host, you set the tone for the entire guest experience. Your energy, attentiveness, and professionalism ensure visitors from around the world leave with lasting memories of one of New York City's most breathtaking landmarks, making your role essential to the attraction's success and reputation.

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