Department Manager, Edinburgh
External
Hmgroup · Edinburgh, UKFull-timeOn-site4d ago
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Responsibilities
- Offering customers a high level of service through styling advice, product knowledge and store experience
- Analysing selling information and working with the store manager to maximise the sales performance of your department
- Leading a team of sales assistants to achieve excellent standards of service
- Supporting recruitment and ensuring induction and training of new starters is carried out
- Assisting the Store Manager in identifying future talents and putting together development plans to support their progression
- Overseeing store operations
- Being a brand ambassador and providing the best experience for our customers
- Stepping into the role of Store Manager in their absence
- What You Need to Succeed:
- Knowledge
- You understand what makes a great customer experience
- Prior retail or customer-facing experience
- Fluent in English language
- Motivation
- You enjoy creating a positive work environment and leading a team
- You are results-focused & enjoy multitasking
- You enjoy developing yourself & others
- Behaviour
- You contribute to building a well-functioning team and embrace different points of view
- You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience
- You support others to grow by giving constructive feedback
- You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
- You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
- You are able to prioritise efficiently and adapt to sudden changes
- You communicate clearly & concisely, actively listening to other perspectives
- You see opportunities to improve everyday processes
- Past Achievements
- Experience in driving sales through others
- Experience in recruiting; managing talent, performance and developing team members is an advantage
- This is a full-time position with a contract of 39 hours a week in our &OTHERSTORIES store in St James Shopping Centre, Edinburgh. Apply by uploading your CV in English as soon as possible.
Benefits
When you join COS, you will be supported and encouraged by your team from your very first day. In addition to this you will also receive lots of fantastic benefits includingA generous holiday entitlementPension SchemeClothing allowanceInclusion & DiversityCompany DescriptionLaunched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear - all equally important for the whole look.
Additional Information
As the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.
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