Coordinates, oversees, and assures the smooth operations and workflow of the office functions, ensuring that patients and the public are treated with respect and in an efficient manner
Answers telephone, screening calls for urgency, providing assistance, forwarding calls to the appropriate person or area, or recording messages and forwarding to appropriate person for follow up
Acts as a resource to the staff, resolving issues and provides feedback as needed/requested.
Develops and implements procedures and protocols related to front office processes to foster an efficient working environment
Maintains communications and acts as liaison between staff and management
Researches and resolves issues and concerns regarding office operations, functions, and related matters
Requirements
Associates degree preferred
One (1) years of experience in patient access/accounting
Two (2) years of experience in customer service
Depending on assigned area prior Patient Access Lead experience may be required
About Mary Bridge Children's
As a comprehensive pediatric health network, Mary Bridge delivers expert, family-centered care across inpatient, outpatient and specialty services, supported by multidisciplinary teams dedicated to the unique needs of every child and family we serve.
Why Mary Bridge Children's?
Built for children and families
Delivering care designed specifically for kids and the families who support them, with a strong focus on family-centered care.
Award-winning care
Named a Top Children's Hospital by The Leapfrog Group, earning this national recognition six times in the past eight years, with physicians consistently recognized on Top Doctors lists by Seattle Magazine, Seattle Met and the Tacoma News Tribune.
Growing for the future
A new pediatric hospital and medical office building designed to support the future of children's care.
Well-being and support
Generous time off, wellness resources and programs designed to help you maintain balance in your work and life.
Living our values
Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.
Pacific Northwest lifestyle
Work and live where natural beauty, adventure and strong community connections are part of everyday life.
Pay and Benefit Expectations
Associated benefit information can be viewed here .
Benefits
Health insuranceDental insuranceVision insurance
Additional Information
Where kids and families are always first
At MultiCare Mary Bridge Children's Hospital & Health Network, caring for kids is more than what we do - it's our purpose. As the state-designated Level II Pediatric Trauma Center and the only pediatric hospital in Washington's South Sound, we provide a comprehensive network of care designed specifically for children and adolescents.
Our vision is to be the safest, highest-quality place for children to receive care, where every child has a medical home and every family feels supported.
FTE: 1.0, Shift: Day, Schedule: Clinic Hours
Additional information about the Mary Bridge Children's Psychology and Psychiatry Clinic can be found here: https://www.marybridge.org/location/mary-bridge-childrens-psychology-psychiatry/
Position Summary
The Office Coordinator is responsible for the daily operations and front office functions within the assigned department, and for providing support related to all aspects of office functions. The Coordinator servies as a liaison between patients, physicians, customers and MultiCare, responding to written and oral requests to resolve customers questions, problems, and concerns.
Multicare · Tacoma, WA