Field Service Manager

About the role

At POWERX, we take pride in being the premier provider of comprehensive power services, ensuring that power systems operate efficiently and reliably. Our commitment to quality and excellence is evident in our field services, engineering and consulting expertise, and adherence to certifications and regulations. Safety and performance are at the forefront of our integrated approach. We are a people-first company, valuing integrity, respect, and teamwork. Our mission is to empower businesses by optimizing system performance, ensuring safety and compliance, and driving operational excellence with innovative solutions. At POWERX, we offer a dynamic environment where both experienced professionals and newcomers can grow, make an impact, and build a legacy. Our vision is to lead the future of power systems with cutting-edge technology, sustainable practices, and a relentless focus on customer success. We are dedicated to expanding our expertise, locations, and services while maintaining our people-first philosophy. Partnering with POWERX means gaining a trusted team of passionate experts committed to delivering value and fostering lasting relationships. Join us in making power work for our clients and the communities we serve! OUR POWERX PERKS Competitive Pay Incentives for Certifications Referral Bonus Program Tuition Reimbursement Medical, dental, vision, LTD, STD, Basic Life/AD&D, and other ancillary products 401k program with a company match Performance Program Paid Parental Leave PTO including Wellness Days and Paid Holidays And much more! Job Summary: The Field Service Manager provides strategic direction, leadership, and coordination of the Testing Department. This role is responsible for achieving optimal performance while providing mentorship, guidance, and support for the personnel. This individual will foster professionalism, respect, and positive attitudes among the team while ensuring excellent customer support and consistent, high-quality service. The Field Service Manager will coordinate with other departments including Accounting/Finance, Sales, and Human Resources to best support the goals of the department and the organization. Supervisory Responsibilities: Testing Department Head - responsible for success of testing department, directs testing department, accountable for work performed by testing department. Supervises: front line supervisors, scheduler, and field service technicians 1-4. Duties/Responsibilities: Operational Oversight Assist the Operations Manager in overseeing the day-to-day operations of the Testing Department. Prepare reports and debriefs for Operations. Coordinate with other technical departments to achieve the best overall service and productivity. Promote an uncompromising safety culture within the department. Assist with answering technical questions from customers, sales personnel, subcontractors, or vendors. Training and Development Perform classroom and on-the-job training for Testing Department personnel. Ensure proper methods and procedures are documented and consistently utilized. Guide and mentor subordinates in achieving their highest credentials and the best possible proficiency in their respective fields. Present technical presentations during training meetings. Assist with onboarding of new technicians and participate in stay and annual performance reviews of technicians. Resource Management Ensure necessary equipment and supplies are available for technical personnel. Ensure proper safekeeping, testing, calibration, and upkeep of all equipment, tools, and resources. Track company-issued equipment provided to technicians and monitor rented equipment to ensure prompt returns. Coordinate with Accounting/Finance to promote good safekeeping and stewardship of resources. Scheduling and Utilization Regularly review schedules and direct adjustments to correct inaccurate time allocations, underutilization, overutilization, and changed priorities with the scheduling department. Track and update technician capabilities for the scheduling department. Quality Assurance Ensure datasheets and reports are accurate and submitted in a timely manner. Conduct quality control reviews and approvals of reports and datasheets. Continuous Impr

Benefits

Additional Information

At POWERX, our people are at the heart of everything we do. From testing and commissioning to engineering and compliance, every service we provide plays a vital role in powering safe, reliable, and efficient systems. As the nation's leading provider of comprehensive power solutions, we foster a culture of integrity, respect, and teamwork. In an ever-evolving industry, our mission is to help businesses optimize system performance, ensure safety and compliance, and drive operational excellence through innovation and accountability. Whether you're an experienced professional or launching your career, POWERX provides an environment where you can grow, make an impact, and build a lasting legacy.

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