Movadogroup · Jingan District, SwitzerlandPrepare for this interview
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The Customer Service Representative plays a critical role in coordinating warehouse and logistics operations (≈60%) and supporting after-sales services . This position serves as a key link between customers, internal stakeholders, warehouse teams, and logistics partners to ensure accurate order fulfillment, timely shipments, and high levels of customer satisfaction. Main Duties and Responsibilities Warehouse & Logistics Manage import/export processes and documentation (P/I, Packing List, NDG, CITES, airway bills, pre-alerts). Liaise with customs to ensure duties/taxes are paid and goods released on time. Update SAP promptly with shipment data; notify warehouses and stakeholders of arrivals. Process daily sales orders, ensuring timely warehouse deliveries; perform daily PGI. Maintain accurate records of sales orders, packing lists, and invoices; provide completed files to Finance for VAT invoicing. Reconcile monthly SAP deliveries with courier records; address and resolve any delivery delays. Complete consignment and concession store billing processes accurately and on time. Track and report defective products, coordinating with I/C and DGO offices as needed. After Sales Services Handle toll-free hotline and email inquiries, logging and following up on cases. Provide weekly and ad-hoc SAV reports to HQ. Support SAV training, technical notes, and product-related assistance for staff and customers. Ensure timely renewal of Local Quality Inspection Certificates to keep stores compliant. Manage spare parts inventory and related SAP processes (POs, MIGO/MIRO). Support Commercial team with SAV tools/forms for concessions/customers. Liaise with DGO office on defective and counterfeit products; maintain accurate case records. Compliance & Reporting Ensure compliance with Sarbanes-Oxley requirements and internal controls. Support documentation needs for regulatory bureaus or potential legal cases.
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