Field System Administrator - Print - Navy SMIT - Bremerton, WA

External

Cdw · Virtual -, WA

Full-timeRemoteToday

ComplianceLeadershipMoveSQL

Cover Letter Connect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

About the role

CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. What you can expect from us: Culture, coworkers, careers. CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

Responsibilities

Provide general support activities for Print devices (primarily) and Video Teleconferencing (VTC) equipment in an enterprise environment, including:

Installation

Configuration

Testing

Troubleshooting (onsite and via phone)

Repair

Proactively manage Service Tickets and update service-related activities in a timely manner

Lead, implement, and troubleshoot complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple locations

Oversee the remote implementation and troubleshooting of complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple remote locations

Serve as company liaison with client and vendors (uniformed and civilian personnel) on administrative and technical matters

Interpret clients' needs and work toward resolution

Responsible for addressing escalated break/fix issues, establishing and maintaining communication with the customer, management, and other relevant third-parties, and updating Service Ticket status in a timely manner

Consult with leadership to identify inventory stocking levels and reorder points of the repair parts and spare device inventory

Clearly communicate service offerings and performance expectations to leadership

Provide copies of all relevant information from any Third-Party supplier agreements, when necessary

Advise customer of changes in hardware or software that is determined to be incompatible, unapproved, or non-standard.

Work with vendors, client, and CDW leadership to develop strategy

Manage to metrics to ensure SLA compliance

Maintain customer relationships

Maintain partner relationships

Maintain vendor relationships

Lead and facilitate the development of common practices

Required Qualifications

Active DOD Secret Clearance

Security+ Certification

High School Diploma or equivalent

1+ years of experience working with an OEM or Third-Party provider of printer repair services

Intermediate understanding of the appropriate physical hardware

Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines

Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience

Ability to understand, remember, and communicate routine, factual information

Ability to compose materials such as detailed reports, work-related manuals

Field System Administrator - Print - Navy SMIT - Bremerton, WA

About the role

Responsibilities

Requirements

Benefits

Additional Information

Your Match

Company Intel

What employees say

Interested in this role?