Minimum of 3 years of sales experience in luxury retail industry; beauty experience a plus
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
Industry awareness and strong business acumen;
Strong verbal and written communication skills and excellent organizational skills;
Passion for the Beauty and Fragrance Industry;
Flexibility to work a retail schedule which will include evenings, weekends and holidays.
Hourly Rate: $23 - $24
Diptyque is committed to diversity in all its forms and considers each application carefully.
Benefits
Health insuranceEquity / stock optionsPerformance bonus
Additional Information
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
The Brand Ambassador will acquire , cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.
RESPONSISBILTIES
Enhance the client experience
- Greets and welcomes clients throughout all areas of the store
- Connects with clients in a genuine and meaningful way
- Provides clients advice and knowledge that they may not have realized they needed
- Makes every client interaction a personal and seamless experience
- Exhibits behaviors that support client satisfaction goal (KPI)
Boost sales through omni channel and out of home base selling
- Educates self and client on merchandise, events, promotions, policy and services
- Demonstrates expert styling and brand knowledge
- Recommends merchandise based on expert product knowledge and client preferences
- Graciously takes returns and offers options based on client's needs
- Takes an omnitude approach to identify and recommend merchandise across all channels
- Utilizes selling tools and store technology to sell across all channels effectively
- Promotes benefits of the AYS program
- Achieves personal sales and boutique KPI goals
Cultivate and grow client base
- Cultivates the client relationship through personalized connection
- Acquires and builds client base primarily through forming relationships with new clients and maintaining / retaining/building spend of existing clients
- Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out-of-home-base selling and strong client relationships
- Utilizes digital tools to connect with clients, serve their needs, and follow up as necessary
- Proactively utilizes mobile devices and selling technology to communicate with clients and expand business
Champion operational excellence
- Assists in operational tasks (actively maintains selling floor, back-of-house, fills in stock, upholds health and safety precautions, assists with visual merchandising, returns merchandise to other departments)
- Follow and implement company policies and procedures
- Completes daily opening/closing checklists
Contribute to team success
- Partners with others to provide the best client experience
- Actively creates a positive work environment through teamwork and collaboration
- Maintains positive working relationships throughout the company
Diptyqueparis · - British Columbia, Canada