Experience with AI/ML frameworks, LLMs, and building autonomous agentic systems or intelligent automation solutions
Demonstrated expertise in incident management, root cause analysis methodologies, and implementing resilience patterns
Experience delivering complex SSRS reports
Proven Knowledge of XML and JSON
Ability to travel up to 20%, on average, based on the work you do and the clients and industries/sectors
Additional Information
Position Summary
Are you a passionate Product Manager with a proven track record of delivering exceptional product support? Do you thrive in a fast-paced environment where innovation, cutting-edge AI solutions, and customer satisfaction are paramount? If so, we have an exciting opportunity for you!
At Deloitte we're not just building products; we're building relationships and pioneering the next generation of intelligent, resilient systems. We believe that exceptional product support is the cornerstone of a successful product lifecycle, and we're looking for a driven individual to lead our product support and strategy. This isn't just about resolving issues; it's about proactively anticipating customer needs, leveraging AI agents to transform how we deliver value, shaping product development based on real-world feedback, and fostering a culture of continuous improvement and operational excellence.
Work You'll Do
As a Deloitte Product Manager, you'll be at the forefront of shaping the future of our product, directly influencing its trajectory based on the insights gleaned from our customers. You'll work closely with Technology and the Business to ensure seamless product delivery and exceptional customer experience. This is your chance to lead, innovate, and truly make a difference in the world of product support:
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
Design and deliver Agentic AI solutions that automate complex workflows, enhance user experiences, and drive intelligent decision-making across our product ecosystem.
Lead the development of AI agents that proactively monitor system health, predict potential issues, and autonomously execute remediation actions to maintain service reliability.
Lead cross-functional product teams and engineering teams to execute the product vision - Foster collaboration and ensure projects are completed on time, within budget, and with measurable value to the business.
Conduct comprehensive root cause analysis on production incidents, system failures, and performance degradations to identify underlying issues and prevent recurrence.
Act as lead point of contact during US hours for customer support
Champion application resilience by architecting and implementing solutions that enhance system reliability, fault tolerance, and graceful degradation under adverse conditions.
Identify system and process gaps across the application and advocate for advanced technological solutions that drive ROI and operational efficiency.
Strong knowledge of SaaS platforms, APIs, and integrations, with experience working in agile development environments.
Experience working on API integrations with vendor systems.
Ability to work closely with engineers, understanding trade-offs in scalability, performance, and architecture.
Understands the technologies, architecture design and contribute to technical discussions, decisions and strategy related to a product.
Strong communicator who can translate technical complexity into clear, compelling narratives for stakeholders.
Leverage observability tools and telemetry data to diagnose complex technical issues, establish patterns, and develop data-driven solutions that improve system stability.
Ability to troubleshoot technical issues raised by clients or the business, and work with various teams to resolve errors that are impacting client delivery.
Ensure adherence to processes and standards, including appropriate sign off and documentation for SOC2 certification.
The Team
At Deloitte Tax LLP, our Global Employer Services professionals help multinational clients develop programs, processes, and digital offerings to manage a global workforce and the compliance obligations arising from global mobility, business travel and remote working. People within our technology group come from a diverse background - they partner with our go-to-market teams and global clients to solve challenging problems and design experiences and products that anticipate what our Deloitte clients will want and solutions that keep them compliant with global and local regulations.
Deloitte · Austin, TX