Student Care Representative

About the role

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. We are currently expanding our team in South Africa, aligning with our primary markets in North America and the UK. Position Overview: We are seeking a dedicated Student Care Representative to join our team. This role is pivotal in ensuring that our students receive an exceptional educational experience and are fully satisfied with the courses they enroll in. As the frontline of student interaction, you will be instrumental in fostering a supportive and engaging learning environment. This is a full-time remote position, open to candidates located anywhere. Working schedule for this role will be 11 AM - 7 PM or 12 PM - 8 PM PST. This job is for you if you are: A People Pleaser: You find joy in serving others and are dedicated to ensuring student satisfaction and happiness. A Communicator: You have excellent English communication skills and can easily establish rapport with students. Tech-Savvy Troubleshooter: Not only are you comfortable with technology, but you can also perform minor tech troubleshooting, such as assisting someone with difficulties joining a Zoom session. Support Champion: You thrive on providing exceptional support and resolving issues to guarantee a seamless educational experience. A Community Builder: You excel at fostering a supportive and engaging online environment for student interaction. A Facilitator: You are comfortable in mediating the communication between students and instructors. Responsibilities: Direct Support: Engage directly with students to support their needs through phone, email, and online chats. Community Engagement: Encourage and maintain student-to-student communication, fostering a supportive learning community. Instructor Liaison: Ensure clear and effective communication between students and instructors. Live Class Assistance: Offer real-time support to instructors and students during live classes for a seamless educational experience. Issue Resolution: Proactively address and resolve student concerns, including technical issues, to ensure uninterrupted learning. Educational Background: A Bachelor's degree in Business, Communication, or a related field is preferred. High Cognitive Skills: Ability to engage intellectually with our students, demonstrating a deep understanding of our sophisticated educational products. Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory. Technical Skills: Must possess a broad understanding of modern online business technologies to efficiently navigate various platforms and tools integral to the role. Proficiency with Asana, CRM tools like HubSpot, Google Sheets, Zoom, and the ability to conduct minor technical troubleshooting is required. Presentation Skills: You should be presentable and confident on Zoom, ready to host student meetings. Time Management: Ability to manage time and resources effectively, especially in a fast-paced, high-stakes environment Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary, performance-based bonuses, and a range of company perks and benefits that reflect our commitment to excellence. Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team. Remote Work with a Flexible Schedule: The freedom to work remotely, crafting a work-life balance that fits your personal needs. Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together. Why You Should Join ELVTR: Innovative and Positive Culture: Join a team of passionate individuals who are driven by a common vision. Growth Opportunities: At ELVTR, we not only believe in nurturing talent but also in providing abundant opportunities for professional development. A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that's changing the face of online education, connecting students with top-tier executives. Join Us: If you take pleasure in going the extra mile to serve and delight others, and are passionate about providing a top-tier educational experience, we invite you to apply. Your enthusiasm for customer satisfaction and your knack for resolving issues will make you an invaluable asset to our team. Due to the high volume of applications, we will only be able to respond to candidates whom we are interested in moving forward with. We appreciate your understanding and look forward to reviewing your application. ELVTR is an equal-opportunity employer. We celebrate diversity and