Residence Service Staff

About the role

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Residential Services: - Greet residence/Guest Room visitor - Handle daily mail distribution process. - Get approval from Operations Coordinator to permitting parents visiting the boarders' room and monitor the visiting hour. - Ensure required forms are completed by visiting parents (e.g identifaction, required forms to be completed). - Handle the request for Game Room usage: - Equipment shall be kept by Residence Services Staffs - Ensure boarders records in the log book (before and after borrowing). - Ensure the equipments permanently located in Games Room and equipment borrowed are completely return in good condition. - Daily up-date room availability status - Handle room management and reservation Information & Complaint Services Management: - Respond to various complains from residence / guest room visitors. - Communicate courteously with customers by telephone, email, letter and face to face. - Provide information and advice to customers according services guidelines in the hall of residence. - Provide announcement and up dated information to residence via letters, pin board. - Distribute complains to respective area and provide final status information to related customer. Administrative Duties: - File report on various violation or irregularities (i.e., missing keys, money, guest's belongings, etc.) - Keep accurate records of discussions or correspondence with residence/guest room visitors. - Arrange activity report to coordinator. Improvement Contribution: - Suggest input and further improvement for the complaint management services enhancement. Other duties: - Carry out any additional task assigned by the supervisor. General Requirement: - Minimum Diploma Degree (D3) preferably from any major Work Exposure/ Experience: - No working experience If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

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