Associate Specialist, STS Purchasing Support

About the role

Job Description Position Overview Our company's Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes. Within GBS, the Source to Settle (STS) organization is responsible for the execution of the following processes: Vendor Master Data, Supplier Onboarding, Purchasing, Invoice Entry, Accounts Payable Management, Settlements and STS Support. The Associate Specialist, STS Purchasing Support is responsible for supporting day-to-day Purchasing Support operations within the Source to Settle organization. The role focuses on the timely, accurate, and compliant execution of operational activities across assigned purchasing support processes. The Associate Specialist will support activities such as requisition-to-purchase triage, PO defect resolution, orphan purchase order handling, and selected ServiceNow-related requests in accordance with established procedures and service expectations. The role will work closely with the Purchasing Support Manager, Specialist, and other team members to help ensure effective queue management, issue resolution, and service delivery. This position requires strong attention to detail, a service-oriented mindset, and the ability to work effectively in a team environment. The successful candidate will build process knowledge, follow standard ways of working, and contribute to stable and efficient daily operations. Position Responsibilities Primary responsibilities for this position include, but are not limited to, the following: - Execute day-to-day Purchasing Support activities across assigned processes in line with established procedures and work instructions - Support operational activities related to requisition-to-purchase triage, PO defect resolution, orphan PO handling, and selected ServiceNow-related requests - Review, process, and resolve assigned requests, transactions, and issues in a timely, accurate, and compliant manner - Manage individual workload and priorities to support service delivery requirements - Escalate issues, exceptions, and risks to the Manager - Follow global process design, standard operating procedures, policies, and compliance requirements - Maintain accuracy and quality in daily execution and documentation - Communicate effectively with internal stakeholders regarding requests, issues, and resolutions - Collaborate with team members and partner with other STS teams, including Supplier Onboarding and Accounts Payable, as well as Procurement, IT, and Finance, to support issue resolution and service continuity - Build understanding of assigned processes and their impact on the end-to-end Source to Settle process - Support onboarding, knowledge sharing, and team documentation activities as needed - Identify and raise operational issues or process improvement opportunities to the Manager or Specialist - Contribute positively to team performance and a collaborative, customer-focused work environment - Maintain strong alignment with STS organizational priorities - Operate with ethics, integrity, and in accordance with company values and compliance standards Education & Experience BS/BA degree in Business Administration, Finance or advance student. 1+ years of Procurement or Accounts Payable experience, or Financial Shared Services MS Excel intermediate Technical Skills Requirements - Understanding of the BSC Source to Settle operational model (Must). - Accounting background (Must). - Functional knowledge of procurement, accounts payable, master data and customer service. - Ability to manage multiple tasks, focusing on priorities. - Strong written and oral communication skills (English) - Ability to effectively work with peers/ suppliers and stakeholders globally. - Attention to details and being organized. - SAP Ariba Knowledge Required Skills: Accounting, Accounting, Adaptability, Business Administration, Business Support, Communications Support, Credit Management, Customer Technical Support, Detail-Oriented, Financial Accounting Controls, Financial Operations, Human Resources (HR) Shared Services Advisory, Invoice Processing, IT Infrastructure Support, Preparation of Financial Reports, Process Improvements, Procurement, Productivity Improvements, Project Risk Assessments, Quantitative Analytics, Queue Management, SAP Ariba, Service Delivery, Stakeholder Communications, Stakeholder Relationship Management {+ 2 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company a