Prepare, deploy, and manage new PCs and Macs. Utilize JAMF and MECM/SCCM to manage software deployments, packages, and images. Use Active Directory to manage computer accounts, user groups and distribution lists. Ensure compliance with university security and device policies.
Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation and conference room audio visual equipment, software, and other products.
Collect, organize, and maintain accurate information including software/hardware asset inventories, security/risk assessment surveys, instructional guides, training materials, warranties, and other software/hardware documentation.
Provide in-person after hours and on-call support as needed for events, meetings, webinars, and other official business.
Conduct office moves and setup of computer equipment, phones, and occasional boxes and/or supplies.
Assist other technical support staff as needed.
Other related functions as assigned.
Required Qualifications
Demonstrated experience in IT customer service and/or help desk environment.
Experience installing and supporting hardware, software and networked systems in a multi-protocol environment.
Relevant education and experience may be substituted as appropriate.
Requirements
More than three years' experience, A+, Microsoft or Apple certifications.
Experience using SCCM and Jamf for management of PC and Mac systems.
Salary Range
$55,000 + depending on qualifications
Working Conditions
May work around standard office conditions
Repetitive use of a keyboard at a workstation
Use of manual dexterity
Required Materials
Please mark "yes" on the application for required materials. Failure to attach all additional materials listed may affect candidates being considered for the position.
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor.
Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (let
Benefits
Paid time off
Additional Information
Job Posting Title:
Desktop Support Specialist, Office of the Vice President for Research, Scholarship, and Creative Endeavors ----
Hiring Department:
Office of the Vice President for Research, Scholarship and Creative Endeavors ----
Position Open To:
All Applicants ----
Weekly Scheduled Hours:
40 ----
FLSA Status:
Non-Exempt from FLSA ----
Earliest Start Date:
Immediately ----
Position Duration:
Expected to Continue ----
Location:
AUSTIN, TX ----
Job Details:
General Notes
The mission of the Office of the Vice President for Research, Scholarship and Creative Endeavors (OVPR) is to foster the expansion of the scale, quality, and impact of scholarly endeavors at UT Austin. We are committed to building capacity, promoting interdisciplinary collaboration, and lowering the barriers and burden involved in scientific and creative inquiry through the development of an investigator-focused infrastructure that supports the needs of UT Austin's research enterprise.
UT Austin offers a competitive benefits package that includes:
100% employer-paid basic medical coverage
Retirement contributions
Paid vacation and sick time
Paid holidays
Potentially eligible for hybrid telework schedule
Please visit our Human Resources (HR) website to learn more about the total benefits offered.
Purpose
Responsible for assisting university employees with a wide variety of questions and problems about software, hardware, desktop, network, and systems supported by the Office of the Vice President for Research, Scholarship and Creative Endeavors (OVPR). This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware while ensuring optimal system and network performance.
Utaustin · Austin, TX