Manulife · Quezon CityPrepare for this interview
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The Investment Operations Specialist is a subject matter expert responsible for handling the most complex transactions, providing functional leadership, and driving operational excellence. This role plays a key part in client engagement, exception management, mentoring, and process optimization. Position Responsibilities: - Diligently work with the clients to obtain timely responses and/or elections from fund managers. - Timely submission of responses and/or elections and ensure such instructions are received and accepted for processing by the custodian banks. - Verify entitlements with respective custodian banks for daily corporate action events. - Ensure accurate and timely processing of trades, corporate action events and cash and stock transactions into the system. - Review reconciliation discrepancies and process necessary adjustments into the accounting system. - Manage trade exceptions trapped in the system exception queue. - Acts as a liaison between onshore and proxy vendor. - Provide periodic reports to business units and/or clients. - Work within existing procedures and processes ensuring clear and concise documentation is created and maintained. - Provide support to the team as required, to participate in a regular program of industry specific training and interdepartmental cross training to ensure continuity of service. - Recognize lapses on different workflows and recommend/initiate process improvements/control measures - Mentor junior associates by conducting training and preparing/updating conceptual reference materials - Actively participate in regular service calls with various internal clients. - Remain updated with relevant securities industry development and market-specific best practices Required Qualifications: - Bachelor's degree in Finance or Accounting or any business-related course - With at least 2 years of investment experience - Ability to work well independently as well as with others as part of a team
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