LCL Delivery Specialist

External

Maersk · Hồ Chí Minh, Ho Chi Minh City, 71100, Vietnam

Full-timeOn-siteToday

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About the role

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Responsibilities

Deliver an excellent customer experience

Set and lead teams through clearly targets rooted in objectives balancing quality, cost and consistency.

Monitor service quality of LCL Operations across customers and routings (MLC, Hub/Gateway, Co-load), including LTL inland pick-up and Operations execution, and act on non-compliance to defined product or customer standards.

Ensure teams provide speedy LCL order issue and exception resolution with customer

Ensuring team adheres to the standard processes and customer specific IOP's and monitors respective KPI's

Support onboarding of new team members

Build up good collaboration with internal / external stakeholders to running LCL Operations

Build and develop a strong team

Build teams with strong orientation towards delivering superior LCL customer quality

Coach, motivate and build a high performing teams which lead by example. Inspire and energize the team

Identify / attract and retain talent, and equip them with a ambitious learning plan; offering constant opportunities

Develop and maintain business continuity plans.

Support onboarding of new team members

Performance Improvement

Dive team capacity and performance management with LEAN concept

Own LCL KPIs

Identify process gaps and be actively involved in working on improvements to key processes to improve productivity and service levels to get on time Operations and proactive notification to the customer

Check for additional business opportunities on satisfactory resolution of issues

Lead team on Maersk's transformance journey through standardization & digitalization adoption

Required knowledge & Skills

At least 03 years' professional working experience at similar role(s) in ocean freight / forwarding industry .

Bachelor's Degree in related field(s) is preferred

Experience in handling LCL is a big plus

Language proficiency: Fluent English level, Native Vietnamese level

Computer literacy: Good command of Excel and PowerPoint

Good communication skills

Customer centricity mindset is required

Possess can-do and willing-to-do attitude

Teamwork, Discipline, and Integrity

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

LCL Delivery Specialist

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