Work under the guidance of senior BAs and Product Managers to understand user needs, business strategy, and technical concepts.
Assist in mapping current-state ("as-is") business processes and help identify pain points or improvement opportunities.
Support the elicitation and documentation of requirements from stakeholders; practice translating business needs into technical language for development teams.
Help capture key metrics, success criteria, and reporting objectives.
Collaborate with Product Managers within the PODs to help refine user stories, acceptance criteria, and data product/solution specifications.
Serve as a bridge between domain experts (e.g., clinicians, finance leads) and technical teams, ensuring clear communication.
Participate in validating final deliverables against business expectations by supporting user acceptance testing (UAT), gathering feedback, and contributing to test plans.
Support user adoption activities by assisting with product demos, end-user training, and the creation of support documentation.
Provide foundational product support by helping to track usage analytics, documenting incidents, and triaging inbound bugs and enhancement requests.
Typical Deliverables:
Contributions to requirements documents (BRDs, PRDs).
Drafts of business process and data flow diagrams.
Drafts of dashboard wireframes and mockups.
Well-documented user stories and acceptance criteria (in Jira).
Test cases and contributions to acceptance test plans.
Drafts of user guides and training documentation.
Key Skills:
Analytical mindset with an eagerness to learn how to connect data to tangible business value.
Strong interpersonal and note-taking skills, with a desire to learn stakeholder interviewing and facilitation.
Excellent written and verbal communication skills.
Familiarity with (or strong willingness to learn) Agile/Scrum methodologies.
A strong interest in developing domain knowledge (e.g., revenue cycle, clinical workflows).
Basic data literacy (e.g., understanding of databases, ability to read SQL) and a strong desire to become proficient.
Highly organized, detail-oriented, and a proactive learner.
POD Placement:
Embedded in the Finance POD, with potential to support others (e.g., Clinical, Research, Business Ops).
Reports functionally up through Product Management.
Works closely and cross-functionally with Product Managers, Data Access Developers, Design, and business stakeholder
Contributes toward culture of shared leadership and ownership by the POD.
Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admi
Benefits
Equity / stock options
Additional Information
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Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
If this describes you then let's talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Emp Status
Regular Full time
Work Shift
Day (United States of America)
Compensation Range
The base pay scale for this position is $60,000.00 - $91,125.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.
Hss · New York, NY