Sales & Service Manager - Hong Kong

Benefits

Additional Information

WHY JOIN ALO? Mindful movement. It's at the core of why we do what we do at ALO-it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. Objective The Sales & Service Manager is a member of the store leadership team who deals with ALO's business and guest experience strategy to life in store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO's guiding principles. This role's north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. Sales & Service Leader Investigate and root cause sales opportunities, partnering with the General/Store Manager to escalate process or system gaps Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching Continue to build the client relationship daily with our customers Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed Partner with the General/Store Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team Business Leader Represent the business in meetings and on conference calls, in partnership with General/Store Manager Review, Monitor and partner with General/Store Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) Future planning workflow business needs to protect optimal performance People Leader Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team Establish internal & external pipeline through succession planning and recruitment strategy Writes an effective schedule that prioritises the best business strategy, in partnership with the General/Store Manager Business Partner Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency Collaborates and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support all-level organisational goals Demonstrate an ability to navigate the organisation with a balance of business need and brand culture Sales & Service Manager Qualifications: 3-5 years of retail or related industry leadership experience Working knowledge of MS Office (Word, Excel and Outlook) Extraordinary interpersonal and communication skills, both verbal and written Agile with the ability to handle multiple tasks in a changing environment Aligns with and embodies ALO's Guiding Principles Independent work ethic, time management skills, and personal accountability Ability to perform manual handling tasks, including lifting, carrying, pushing, or moving items of up to approximately 10-15kg, in a safe manner Ability to carry out physical duties associated with a retail environment, including bending, reaching, kneeling, and climbing ladders where required Ability to stand and remain active for extended periods during a shift JUST SOME OF THE PERKS A generous ALO team discount, plus a complimentary ALO Wellness Club membership, offering unlimited access to on‑demand yoga and fitness classes led by world‑class instructors Competitive salary, along with monthly store incentives that recognise performance, momentum, and shared wins as we grow together A quarterly clothing allowance to support all‑day movement Extensive career growth opportunities as ALO continues to expand across Hong Kong We're passionate about connecting with driven and skilled individuals who are invested in their development. Together, we'll continue to evolve our brand's success while supporting the growth of your career. Employees are scheduled to work in accordance with a roster determined by the Company, based on operational requirements. This may include weekends and public holidays. Employees are expected to demonstrate flexibility in their availability and support key peak tradin