Serve as the primary post-sale owner for high-impact, high-visibility customers
Drive executive-level alignment on business goals and measurable outcomes
Ensure deployments move from contract to meaningful production usage quickly
Drive Adoption & Commercial Growth
Identify underutilization and remove barriers to deeper embedding
Surface expansion opportunities tied to customer workflows and risk exposure
Partner closely with Sales on renewals and strategic growth motions
Be accountable for retention and expansion revenue across your portfolio
Use advanced AI tools to build systems that help us grow
Translate Product Into Business Impact
Understand customer workflows well enough to connect product capabilities to operational and financial outcomes
Lead quarterly business reviews that demonstrate ROI and strategic value
Turn performance data into actionable insights that influence customer strategy
Leverage AI to turn data into insights
Partner cross-functionally with leadership to shape the future our product
Build the Playbook
Help define segmentation, engagement models, and risk signals.
Develop scalable frameworks for launches, renewals, and expansion.
Influence product roadmap through structured customer feedback.
Raise the bar on what "great" customer partnership looks like in a new market.
Requirements
You likely have:
6-10+ years in Customer Success, Strategic Account Management, or a hybrid post-sale role in B2B SaaS
Experience owning enterprise or high-growth accounts with meaningful revenue responsibility.
A track record of driving both retention and expansion.
Comfort navigating executive stakeholders and technical teams.
Experience operating in startup or high-growth environments.
An obsession with experimentation of AI into your workflows
An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.
You do not need to be an engineer.
But you must be technically fluent enough to:
Lead customer integrations
Diagnose adoption friction
Speak confidently with product and technical stakeholders
Work within applications like Zendesk, Salesforce, Google Apps, Lovable, Claude and BI tools like Looker and Omni
Behaviorally, you:
Take full ownership of revenue and outcomes
Push customers forward when momentum slows
Balance empathy with accountability
Thrive in ambiguity
Prefer building systems over maintaining status quo
Want to help build a second company inside a larger one
People describe you as gritty, commercially sharp, resilient, and proactive.
Why This Role
You will shape how Customer Success operates in a new business line.
You will work with sophisticated customers solving complex trust & safety problems.
You will have real commercial impact.
You will help define what "great" looks like - not inherit it.
#LI-AG1
Pay Transparency Disclosure
On-target Earnings OR Base Salary range (San Francisco, CA)
$169,000 - $199,000 USD
Benefits
A fast-paced and collaborative environmentLearning and development allowanceCompetPaid time offRemote work options
Additional Information
About Checkr
Checkr is building the data platform to power safe and fair decisions. Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including Amazon, DoorDash, Netflix, Kimpton, and Anthropic.
We're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company .
As a Customer Success Manager for Checkr Trust , you will join an emerging business inside Checkr, operating across multiple verticals that we interact with in our everyday lives. We have strong traction - but our post-sale motion is still in its early stages.
This role sits at the intersection of Customer Success, Technical Strategy, and Commercial Growth.
You will own a portfolio of strategic accounts and be accountable for:
Adoption
Expansion
Executive alignment
Long-term value realization
This is not a reactive CSM role.
This is not a pure TAM role.
You are the strategic operator ensuring customers deploy deeply, expand meaningfully, and become long-term partners.
If you want clear swim lanes and mature playbooks, this isn't it.
If you want to help define how this business scales, this is the opportunity.
Checkr · San Francisco, CA