Assists patients with check-in for appointments, procedures, and diagnostic imaging.
Collects and enters demographic, insurance, and clinical information into the electronic medical record system in accordance with HIPAA standards.
Validates insurance cards and confirms payer information in the system.
Obtains and processes medical records requests following organizational policies.
Scheduling & Appointment Management
Schedules patient follow-up appointments and coordinates rescheduling as needed.
Confirms upcoming appointments and manages cancellations promptly.
Responds to patient inquiries regarding scheduling through phone, email, chat, and other electronic platforms.
Insurance & Financial Transactions
Performs insurance verification and ensures coverage details are accurate.
Reviews and collects copayments and outstanding balances at the time of service.
Assists patients with payment arrangements or provides resources for alternative payment solutions.
Customer Service & Communication
Answers incoming calls and directs patients to the appropriate department or resource.
Provides timely assistance to patients via multi-channel communication (phone, email, chat, web).
Maintains professionalism and confidentiality in all interactions, adhering to HIPAA regulations.
REQUIRED QUALIFICATIONS:
High School Diploma/GED
2 year(s) of experience in patient registration, scheduling, or related healthcare administrative role.
Relevant education or experience may be substituted as appropriate.
Requirements
Associate's Degree in Healthcare Administration or related field.
3 year(s) of experience in a multi-specialty or integrated healthcare setting.
Certification in Medical Office Administration or Patient Access (e.g., CHAA - Certified Healthcare Access Associate).
Salary Range
$38,500+ depending on qualifications
WORKING ENVIRONMENT/EQUIPMENT
Standard office equipment
Repetitive use of a keyboard
May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
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Employment Eligibility:
Retirement Plan Eligibility:
The retirement plan for this position is Teacher
Benefits
Health insurance
Additional Information
Job Posting Title:
Patient Access Representative ----
Hiring Department:
Dell Medical School ----
Position Open To:
All Applicants ----
Weekly Scheduled Hours:
40 ----
FLSA Status:
To Be Determined at Offer ----
Earliest Start Date:
Ongoing ----
Position Duration:
Expected to Continue ----
Location:
AUSTIN, TX ----
Job Details:
PURPOSE
The Patient Access Representative (PAR) ensures a smooth and efficient registration and scheduling process across multiple specialties and practice units within the healthcare system. Reporting to the Patient Access Supervisor, this role gathers and verifies patient demographic, insurance, and clinical information in compliance with HIPAA guidelines. The PAR also handles patient payments and related financial processes while providing exceptional customer service across multiple communication channels.
Utaustin · Austin, TX