Own day-to-day engagement across external community platforms (e.g. Reddit, Discord, Slack groups, review sites)
Actively participate in conversations to maintain brand presence, respond to questions, and support discussions
Build and manage workflows to triage, categorize, and route community feedback and signals to the appropriate internal teams
Maintain a structured system for capturing and organizing inbound community input across channels
Leverage lightweight automation and AI tools where appropriate to improve efficiency in tagging, monitoring, and routing
Affiliate & partner engagement support
Support the affiliate and referral program in close partnership with the Performance Marketing Manager
Lead discovery, onboarding and activation of new affiliate and partner accounts, ensuring proper setup and early engagement
Provide ongoing partner support, including troubleshooting, asset enablement, and program guidance
Support ongoing engagement of active partners through updates, campaign communications, and reactivation efforts
Ensure affiliates are correctly set up within tracking, reporting, and program systems
Advocacy & reputation
Identify and activate high-value community members and customer champions into our advocate programs
Support PR and Marketing in surfacing external recognition, awards, and storytelling opportunities
Voice of community & partners
Monitor and synthesize feedback, sentiment, and conversations across community and partner channels
Identify recurring themes, product feedback, and engagement trends
Translate unstructured signals into structured insights for Product, Marketing, and Customer Success teams
Ensure feedback loops are closed so community members and partners see their input acknowledged
Measurement & optimization
Track and report on core metrics across community and partner engagement, including participation, sentiment, activation, and partner activity
Provide regular reporting on program performance and key trends
Continuously improve workflows, tagging systems, and triage processes to increase efficiency and scalability
What this role owns:
Community strategy and execution
Community engagement across multiple external platforms
Identification and activation of brand champions into advocate programs
Affiliate partner recruitment, onboarding and engagement
Collaborates Internally with:
Customer Marketing
Marketing Programs
Customer Success
Product / Product Marketing
Customer Sales / Sales Enablement
PXA team
Collaborates Externally with:
Customers
Partners
What You Bring:
3-5+ years of experience in community management, partnerships, affiliate marketing, or marketing roles within SaaS or B2B environments
Proven experience building or actively managing online communities and driving consistent engagement (e.g. Reddit, Discord, Slack, forums, or simi
Additional Information
About impact.com
impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.
Your Role at impact.com:
We're hiring a Community & Partner Engagement Manager to build and operate our global community engagement system across brands, affiliates, and creators, while supporting the activation and engagement of our affiliate and referral partners.
This role sits within the Performance Partnerships & Community Marketing team and is responsible for driving meaningful engagement across external communities, supporting affiliate partner activation, and building the systems that ensure community and partner signals are captured, structured, and routed to the right internal teams.
You will act as a key connector between impact.com, its customers, and its partners-helping surface insights, foster advocacy, and ensure feedback from both communities and partners translates into action across Marketing, Product, Customer Success, and Performance teams.
This role will own and grow a global community and partner ecosystem-driving engagement, supporting affiliate activation, and turning external signals into actionable insights that support growth across Marketing, Product, and Customer Success.
Impact · New York City