To build and lead a high-performing Supply Chain Management organization that delivers predictable service outcomes (OTIF/DIFOT) and high customer satisfaction, while optimizing working capital (CCC, Days in Inventory, OSMI) and ensuring compliant, cost-effective logistics execution across warehousing, transportation, and trade/export-import activities. The role establishes robust governance and operating cadence - case management, performance visualization, and cross-functional review routines - so that supply chain performance is measurable, transparent, continuously improving, and aligned to the needs of both PTFI and internal customers (Workshop/Highland).
Partner with EHS to strengthen compliance and disciplined safe behaviors across SCM operations
Walk the talk on Sandvik core values in day-to-day decisions and behaviors, setting expectations and role-modeling the culture across the SCM organization
Build a culture of accountability, collaboration, and continuous improvement; ensure leaders at 2nd/3rd layer own and deliver performance
Develop a high-performing team through coaching, clear expectations, performance management, succession planning, and structured capability development
Align with and implement PTFI EHS standards across SCM operations
Customer Fulfilment & Order Management
Lead the Customer Order Desk / customer service function based in Lowland as the single source of truth for order status, escalation, and customer experience
Establish and lead an advanced case management system to enable end-to-end visibility, tracking, exception handling, and structured closure for orders and backorders
Ensure disciplined order-to-cash operational governance, including accountability for order intake quality and invoice readiness through cross-functional coordination
Deliver PTFI delivery targets with a comprehensive view across % on-time delivery and total line items delivered, including criticality-based prioritization
Deliver internal customer service excellence for Workshop/Highland and maintain clear fulfilment commitments.
Establish regular Highland engagement routines to review customer experience, constraints, and actions
Utilize existing dashboards and enhance/build improved dashboards if required to strengthen customer experience visibility, OTIF/DIFOT tracking, and backorder governance
Run regular customer satisfaction surveys (PTFI and Workshop/Highland), consolidate feedback, and translate insights into measurable improvement actions with closure follow-up
Customer fulfillment and Customer pricing updates
Inventory Planning, Replenishment Governance & Working Capital Excellence
Own inventory strategy and execution governance : ROP parameter discipline, replenishment planning, exception management, and proactive risk mitigation
Maintain and standardize Strategic Stock Request (SSR) methodology and governance
Lead proactive OSMI reduction and Net Working Capital optimization initiatives, protecting Cash Conversion Cycle (CCC) performance and Days in Inventory targets
Establish a parts redistribution approach to proactively manage excess and slow-moving inventory (including stock balancing/redeployment across Sandvik entities where applicable)
Ensure governance for stock management practices to support availability, accuracy, and working capital objectives
Establish strong governance for export-import execution : shipment visibility, proactive exception management, and reliable end-to-e
Benefits
Equity / stock options
Additional Information
We are a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying.
It's an exciting time to join Sandvik Mining and Rock Technology. The industry is being revolutionized through digitalization, electrification, and material development - and we're driving significant shifts, advancing the world through our engineering. We also have our eyes set on sustainability and have ambitious goals in the areas of climate, circularity, people, and Fair Play - this helps us to keep focus on building even more sustainable business.
Sandvik · Timika, Indonesia