Reporting to the Director of Venues, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service and assist guests regarding menu items in an informative and helpful way, Follow departmental policies, procedures and carry out other duties as assigned
Perform opening, cleaning and closing duties and service standards and project a pleasant and positive professional image to guests at all times
Sell and up-sell menu and beverage items in a positive, professional manner
Have full knowledge of all menu items, garnishes, contents and preparation methods & adhere to the hotel's food handling and safety policies while serving guests.
Report any irregularities or comments from guests to supervisors and leadership
Other duties as assigned
Physical Aspect of the Position (include but are not limited to):
Constant standing and walking throughout shift
Frequent lifting and carrying up to 50 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps
Your experience and skills include:
1 year a-la-carte serving experience required in the last 5 years
Pro Serve certification required
Previous point of sale system experience an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times
Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents
Benefits
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideComprehensive wellness platform (Greenshield) for employee mental health and wellbeing supportLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activitiesCareer development opportunities with national and international promotion opportunities. The sky is your limitHourly Rate Range: $17.04 - $18.04 CAD Gross per hourBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Health insuranceDental insuranceVision insurance
Additional Information
Confederation Lounge Server (Seasonal Casual until October 1, 2026)
As a Server with Fairmont Hotel Macdonald, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants and lounges feel unique and valued.
Accorhotel · Edmonton, Canada