E-Commerce and Content Specialist, Civil

About the role

As a member of the Aftermarket growth organization, the candidate will be: Leading the charge in converting our customers from the email platform and e-catalogue to the SimHub Store. This also means a transition from a more passive role as a processor of quotation requests and quotes to a more proactive role of recommending parts for the customer Support team on Spares orders: planning, deadlines, manages and/or supports the lead-time, the cost, selling prices, and timely delivery to the customer Provide pricing/quotations to customer related to Spares Develops schedules according to requirements and in concert with standard planning practices Receives, from Customers/GL priorities and ensures planning is aligned with priorities Communicates regularly with customers and key personnel (internal and external to customer service) to obtain critical information to support customer requirements and needs Expecting to be an ambassador for the platform both internally within CAE and outside of CAE Build the content to go on the platform (parts, banners, terms and conditions, terms of sales, menus, coupons, collections, etc.) Must be able to troubleshoot any issues encountered and bring them to a close. This requires an analytical mind and problem-solving skills. The business' needs on the platform will evolve and the candidate must be able to process the requests and find a solution to achieve the goals set for the platform.