Serve as the primary liaison between TMC patients, ambulatory care teams, and the pharmacy department for medication access and reimbursement issues
Conduct detailed benefit investigations and complete insurance prior authorizations for high-cost outpatient medications
Identify financial assistance programs , including manufacturer-sponsored support, grants, and alternative coverage options
Monitor, track, and resolve issues related to payment denials, coverage gaps , and under-reimbursement
Compile data and reports for contract optimization, utilization trends , and payer performance
Assist in developing and refining workflows that promote clinic efficiency and timely patient access
Refer patients to copay assistance and charity programs, when applicable
Collaborate with internal pharmacy teams and external payers to maintain excellent service continuity
Perform retrospective utilization reviews for denied claims and recommend process improvements
Minimum Requirements:
✔ Bachelor's degree in a healthcare-related field OR an equivalent combination of education and healthcare/pharmacy experience
✔ 3 to 5 years of experience in healthcare access, specialty pharmacy, prior authorizations, or insurance benefit management
✔ Registered Pharmacy Technician in Missouri at time of hire
✔ National technician certification (PTCB or equivalent) within 6 months of hire
✔ Strong computer skills with proficiency in Word, Excel, databases, and electronic health systems
✔ Outstanding communication, problem-solving, and conflict resolution skills
✔ Ability to work independently and prioritize in a dynamic, high-volume environment
✔ Collaborative mindset and strong interpersonal abilities across diverse clinical teams
Requirements
Experience with medication reimbursement and billing processes
Familiarity with pharmacy benefit management (PBM), prior authorization platforms , or EHR systems
Understanding of insurance coverage, medical/pharmacy coding , and ambulatory care workflows
Proven track record in securing patient access to specialty medications
Why This Role Matters:
The AMAC is critical to ensuring our patients get the right medications at the right time-with minimal delays or financial hardship. If you thrive at the intersection of healthcare operations, access advocacy , and pharmacy services , we want to hear from you.
Join us in improving lives through access and equity in care .
Benefits
Health insuranceEquity / stock options
Additional Information
If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.
Please log into myWORKDAY to search for positions and apply.
Ambulatory Medication Access Coordinator - Pharmacy - UH Truman Medical Center (5 days per wk, 8:00a-5:00p, Mon-Fri, Hybrid schedule)
101 Truman Medical Center
Job Location
University Health Truman Medical Center
Kansas City, Missouri
Department
Pharmacy Inpatient UHTMC
Position Type
Full time
Work Schedule
8:00AM - 5:00PM
Hours Per Week
40
Job Description
Ambulatory Medication Access Coordinator (AMAC)
Empowering Access. Elevating Outcomes.
Join our patient-centered team dedicated to removing medication access barriers and optimizing ambulatory care. As the Ambulatory Medication Access Coordinator (AMAC) , you'll play a vital role in streamlining access to high-cost, take-home specialty medications-ensuring timely treatment for patients and clinical efficiency for providers.
Working across clinics, payers, and pharmacy operations, the AMAC serves as the point person for medication access navigation , insurance coordination , and reimbursement optimization . You'll advocate for patients through complex benefit investigations, prior authorization support, and financial assistance programs-making a measurable impact in lives and outcomes.
Trumed · University Health Truman Medical Center