Investigate and resolve missing or misapplied payments in coordination with internal teams and external vendors.
Research payment exceptions and discrepancies to ensure timely resolution.
Process manual payment adjustments accurately and in compliance with company policies.
Assist customers and internal teams with autopay setups, cancellations, and returned payments.
Maintain detailed documentation of all payment-related activities and resolutions.
Monitor payment queues and bring up issues as needed to ensure service-level agreements are met.
Collaborate with the payment services vendor to troubleshoot and resolve system-related issues.
Support audits and compliance reviews by providing accurate records and reports.
Requirements
Minimum high school diploma with 3 years' experience in a financial environment/bookkeeping/accounting OR Associate's degree in a financial area with limited experience. An equivalent combination of education, certification, work experience will be considered.
You possess a proven track record in administrative roles, with a focus on payment processing and financial reconciliation.
You are exceptionally diligent and can handle multiple tasks with precision.
You have strong communication skills and can effectively collaborate with both internal and external collaborators.
You are ambitious and driven, always looking for ways to improve processes and achieve flawless execution.
You are proficient in using payment processing systems and have a good understanding of compliance requirements.
You can determine the root cause of issues and successfully implement solutions.
Working Conditions:
Primarily office-based role with standard working hours.
Occasionally, you may need to work extra hours during peak times or to meet deadlines.
Occasional travel to meet with vendors.
Physical Requirements include but are not limited to:
Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to work in tight spaces.
Mental Requirements (Both Field & Office) include but are not limited to:
Benefits
A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.Valuable retirement savings plans, including a savings plan with company stock as an investment option.Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.An Employee and Family Assistance Program.A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.Enbridge's FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-HybridHealth insuranceDental insurancePaid time offFlexible scheduleEquity / stock optionsParental leave
Additional Information
Posting End Date:
June 19, 2026
Employee Type:
Regular-Full time
Union/Non:
This is a non-union position
Are you ready to join a dynamic and forward-thinking team at Enbridge? As a Process Assistant III in our Salt Lake City, UT office, you will play a crucial role in ensuring our payment operations run flawlessly. This is an exceptional opportunity to be part of a world-class organization that values collaboration, innovation, and professional growth.
Join us at Enbridge and contribute to our mission of delivering world-class service and solutions. Your expertise and dedication will help us achieve our goals and maintain our reputation for excellence. We look forward to welcoming you to our team!
Enbridge · Salt Lake City, UT