Operation Manager

About the role

We are seeking an experienced and highly organized Operations Manager to join our team at our Raffles Place restaurant. In this key leadership role, you will oversee the day-to-day operations of the restaurant, ensuring efficiency, quality, and exceptional guest experiences. This full-time role offers the opportunity to work in an upscale, fast-paced hospitality environment and be part of a passionate team dedicated to culinary excellence. Founded in 2017, renowned for our exquisite Omakase experience and innovative takes on traditional cuisine, we are dedicated to delivering exceptional dining experiences that delight our guests. Join our passionate team and be part of our continued success story.

Responsibilities

• Overseeing daily front-of-house and back-of-house operations to ensure smooth and efficient service
• Developing and implementing operational policies, procedures, and service standards
• Leading, training, and mentoring staff to maintain high performance and service quality
• Managing staff scheduling, labor costs, and shift coordination
• Ensuring the restaurant floor, dining areas, and service stations are well-maintained, organized, and presentable at all times
• Monitoring food and drink service flow, including table turns, clearing, and replenishment
• Handling cash management, end-of-day reconciliations, and financial reporting
• Managing inventory, supplies, and vendor coordination to avoid shortages
• Ensuring full compliance with health, safety, sanitation, and hygiene regulations
• Responding promptly and professionally to guest inquiries, requests, and complaints
• Identifying operational inefficiencies and implementing solutions to improve productivity
• Collaborating with the culinary team to align front-of-house and kitchen operations
• Tracking key performance metrics and preparing operational reports for senior management

Requirements

• Good communication skills and strong leadership abilities
• Proven experience as an Operations Manager, Restaurant Manager, or similar operational leadership role in a high-end restaurant or hospitality setting
• Strong attention to detail and ability to multitask in a fast-paced environment
• Passion for delivering exceptional customer service and creating memorable dining experiences
• Flexibility to work evenings, weekends, and public holidays as required
• Familiarity with fine dining service standards is highly desirable
• Ability to lead by example, remain calm under pressure, and solve problems effectively
• Strong organizational and analytical skills, with experience in inventory management and cost control

Benefits

Additional Information

Raffles Place, Central Region Waiting Staff (Hospitality & Tourism) Full time $3,500 - $4,000 per month Immediate Start Available!

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