Absa · PretoriaPrepare for this interview
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Empowering Africa's tomorrow, together...one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To deliver a seamless virtual banking experience to Business Banking clients by managing and growing a portfolio of customers remotely. The Virtual Banker is responsible for providing financial solutions, driving revenue growth through cross-selling, and ensuring compliance with FAIS and regulatory requirements. Job Description 1. Client Relationship & Service Management - Manage a portfolio of clients via virtual channels (voice, video, digital) - Build client relationships and provide tailored financial solutions - Deliver high-quality service aligned to Absa standards 2. Sales & Revenue Growth - Identify cross-sell and upsell opportunities - Drive new client acquisition - Achieve financial and non-financial targets 3. Portfolio Management - Manage and optimise portfolio profitability - Monitor account performance and conduct reviews 4. Risk & Compliance (FAIS) - Ensure compliance with FAIS and regulatory requirements - Maintain RE5 certification and regulatory standards 5. Digital & Virtual Enablement - Drive digital adoption among clients - Use virtual tools to enhance engagement
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