Business Lines Senior Territory Manager

About the role

We are seeking a results-driven Senior Territory Manager to own and lead a defined geographic territory, driving profitable premium growth and strong agency performance across a broad commercial product portfolio. In this highly visible role, you will serve as a trusted advisor to independent agents and brokers, balancing day-to-day small commercial flow with strategic pursuit of targeted larger accounts. You'll leverage deep relationship management, data-driven strategy, and cross-functional collaboration to optimize territory performance and achieve financial and operational objectives. This is an excellent opportunity for a seasoned insurance professional who thrives in the field, enjoys building long-term partnerships, and wants to make a meaningful impact within a dynamic commercial insurance organization.

Responsibilities

• Territory & Agency Ownership Own and manage an assigned geographic territory, driving profitable growth and achieving written premium, profitability, and operational targets.
• Lead comprehensive agency management activities, including prospecting, business planning, engagement, training, compensation, and agency plant optimization.
• Manage a large and diverse agency footprint (100+ storefronts), optimizing performance across the territory.
• Agency Partnership & Business Development Independently build and sustain strong, mutually beneficial relationships with agency owners, leadership, and frontline staff through primarily in-person engagement, supplemented by virtual and digital channels.
• Establish credibility as a trusted advisor by delivering product expertise, underwriting philosophy, appetite guidance, and system training.
• Support retention initiatives and new business development to deepen agency relationships and maximize revenue.
• Commercial Lines & Portfolio Management Focus on commercial business lines, working across a broad range of products, coverages, and market appetite.
• Drive consistent flow of small commercial business while strategically engaging agents and brokers on targeted mid-to-larger accounts.
• Manage the account pipeline end-to-end, including renewals, and collaborate across multiple underwriting segments to ensure strong outcomes.
• Ensure appropriate book mix, risk quality, and overall profitability at both the agency and territory level.
• Strategy, Execution & Analytics Develop, execute, and continuously refine high-quality agency and territory strategies aligned to enterprise Personal Lines and Business Lines priorities.
• Support strategic initiatives such as carrier consolidation (book transfers), agency expansion, service center integration, and new product or program rollouts.
• Utilize internal and external tools, programs, and data analytics to inform decisions, monitor performance, and identify growth opportunities.
• Cross-Functional Collaboration & Leadership Partner closely with underwriting, product management, claims, and risk control teams to identify opportunities, resolve issues, and share competitive and market intelligence.
• Act as the voice of the agent and customer within the organization.
• Collaborate with Personal Lines and Business Lines counterparts on shared agency relationships.
• Provide mentorship and guidance to peers and team members, contributing to continuous improvement and best practices.
• What You'll Bring: Proven experience managing agency relationships and driving profitable growth within commercial insurance.
• Strong consultative, relationship-building, and influencing skills.
• Ability to work independently with limited supervision while managing complex priorities.
• Comfort leveraging data, tools, and insights to guide territory and agency strategies.
• Willingness to travel extensively within the assigned territory for in-person agency engagement.
• Why Join Us: Ownership of a high-impact territory with autonomy to shape strategy and results.
• Opportunity to work across a broad commercial product portfolio with strong internal support.
• Collaborative culture that values innovation, insight, and leadership.
• Competitive compensation, benefits, and long-term career growth opportunities.

Requirements

• Bachelor`s Degree or equivalent industry experience.
• Minimum six years of progressively more responsible insurance sales and management work experience.
• Advanced knowledge of company services, products, marketing techniques, insurance contracts, risk funding and rating plans, and industry trends.
• Proven track record of revenue growth and sales success in a prior role.
• Proven success in developing and building partnerships, decision making and problem solving.
• Advanced knowledge of the business including production management, claims, loss prevention, underwriting, administration, sales operations and agency business operations.
• Highly effective written and oral communication skills, including presentation, persuasion, timing, tact and negotiation skills.
• High degree of customer focus, interpersonal relationship

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