Bachelor's degree or equivalent experience (required)
TECHNICAL SKILLS
Qualifications & Experience
8-10 years of experience in enterprise knowledge management, content management, information architecture, or related disciplines. Required
Hands-on experience applying AI to knowledge content, including contextual search, intelligent retrieval, or automation use cases. Preferred
Deep expertise in Microsoft 365, including: SharePoint (architecture, governance, and design) Required
Experience using SharePoint Online (Modern). Required
Enterprise search and metadata strategies Required
Integration with Teams and other M365 services Required
Knowledge of Microsoft Power Platform (Apps, Automate and BI). Preferred
Knowledge of web analytics tools such as Google Analytics, AvePoint or equivalent. Preferred
Demonstrated experience leading or significantly contributing to KM or content transformations at enterprise scale. Required
Strong understanding of information lifecycle management, records management, and governance frameworks. Required
Proven ability to operate as a deputy or senior leader, influencing without authority and partnering closely with executive stakeholders. Required
Experience implementing or supporting AI copilots, RAG (retrieval-augmented generation), or knowledge intelligence platforms. Preferred
Familiarity with data classification, content labeling, and AI-ready content preparation. Required
Background working in large, matrixed, or highly regulated enterprise environments. Required
Experience driving adoption and behavior change related to new digital or AI-enabled tools. Required
SPECIAL REQUIREMENTS SPECIFIC TO JOB
Proven ability to manage complex initiatives and influence across teams without direct authority. Required
Strong understanding of professional services environment. Require
Additional Information
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
The Enterprise Knowledge Management - AI Enablement Lead serves as the deputy leader within the Enterprise Knowledge Management (EKM) function, partnering closely with the EKM leader to modernize how knowledge and content are created, governed, contextualized, and delivered across the enterprise.
This role is responsible for integrating knowledge management, content management, and AI capabilities, with a strong emphasis on Microsoft 365 and SharePoint, information lifecycle management, and AI-driven contextualization. The role will help evolve the organization from traditional content repositories to intelligent, context-aware knowledge systems that support decision-making, productivity, and scale.
ESSENTIAL DUTIES
Enterprise Knowledge & Content Strategy
Serve as deputy to the Enterprise Knowledge Management leader, helping define and execute the enterprise knowledge strategy, roadmap, and operating model.
Drive the convergence of knowledge management and content management, ensuring a cohesive approach across structured and unstructured information.
Translate business needs into scalable knowledge solutions that support enterprise-wide adoption.
AI-Enabled Knowledge Management
Lead the application of AI to knowledge and content, including discovery, summarization, classification, tagging, and retrieval.
Design and implement contextualization strategies so AI systems surface the right knowledge, to the right people, at the right time .
Partner with technology, AI, data, and security teams to ensure AI-enabled knowledge solutions are responsible, secure, and compliant.
Microsoft 365 & SharePoint Leadership
Own the knowledge architecture within Microsoft 365, with deep expertise in SharePoint, Teams, copilot search, metadata, and integration patterns.
Optimize M365 as a knowledge platform, including governance models, information architecture, and user experience.
Guide best practices for content creation, reuse, and collaboration within the M365 ecosystem.
Information Lifecycle & Governance
Lead information lifecycle management practices, including creation, classification, retention, archiving, and disposition.
Ensure knowledge and content governance balances compliance, risk management, and usability.
Define standards for metadata, taxonomies, content quality, and ownership.
Leadership & Enablement
Act as a trusted advisor to senior stakeholders on knowledge, content, and AI capabilities.
Mentor team members and help build modern KM capabilities across the organization.
Drive change management and adoption for new knowledge and AI-driven ways of working.