Senior Clinical Editorial Operations Manager, Micromedex

Responsibilities

• People leadership & team management: Lead and develop the clinical operations team , including goals setting , establishing performance expectations , coaching, and career development; set priorities and provide oversight aligned with strategic priorities.
• Workflow governance & documentation: In partnership with editors and managers, e stablish and govern processes to create , maintain , and improve workflows, SOPs, policies, and style guides; keep documentation current and accessible.
• Quality assurance & editorial standards: Implement and manage QA checkpoints to ensure contractor work aligns with established editorial standards; identify quality trends and drive corrective actions.
• Intake, triage, and prioritization: Partner with the Senior Director of Content Innovation and Optimization and Editorial Leadership to run intake and triage for innovation requests, optimization opportunities, and AI-search feedback; route work and track outcomes.
• Change management & workflow redesign: Bring forward and t ranslate innovation initiatives into operational plans , including training, documentation, QA, and handoffs; reduce variation and duplication across content modules to enable scaling.
• Cross-functional partnership: Act as Editorial's operational liaison with Content Innovation & Optimization , Development , and Product Management, support ing product changes with content impact ( eg , vector-based and AI search evolution, product redesign).
• Customer support insights: Analyze customer feedback to identify insights that improve operations and resolve content issues.
• Incident response coordination: Coordinate Editorial incident response, ensuring timely intake, prioritization, communication, and follow-through.
• Portfolio operational oversight: Oversee and QA publishing processes, calculator update workflows, and mobile-related content operations.
• Compliance support: Oversee adherence to off-label processes and conflict-of-interest requirements within Editorial workflows.
• Knowledge and document management: Manage SharePoint and Teams libraries for Editorial operational documents, ensuring version control and appropriate access .
• Operational reporting: Track Editorial KPIs such as throughput, quality, timeliness, and rework; provide regular updates to leadership and the Micromedex Senior Leadership Team.
• Qualifications for success
• PharmD, BS Nursing, or other related healthcare degree with 5+ ye ars of patient care or operations experience
• 3 + years of d emonstrated people leadership and project management experience, with the ability to manage team members and lead complex, cross-functional initiatives; accountable for prioritization, execution, and delivery across multiple work

Benefits

Additional Information

The Company Micromedex by Merative is a trusted clinical decision support solution used by clinicians in thousands of hospitals, health systems, payers, and government agencies worldwide. For over 50 years, we've delivered evidence-based drug, toxicology, and condition information to help clinicians make confident, timely decisions and educate patients at the point of care. Today, Micromedex is evolving. With a modernized homepage and AI-powered search, clinicians can now find precise answers faster-supported by rigorously validated, evidence-based content. Our portfolio includes drug reference, IV compatibility, pediatric dosing, toxicology databases, and integrated calculators, all accessible via web and mobile. By combining authoritative content with intuitive, AI-enhanced tools, Micromedex empowers healthcare organizations to improve medication safety, reduce adverse events, and deliver better patient outcomes. The Senior Clinical Editorial Operations Manager is responsible for day-to-day clinical content operations across Editorial, with a primary focus on contractor workflow oversight, quality assurance (QA) , and sustainable implementation of process improvements and innovation initiatives. This role centralizes operational accountability for clinical contractor deliver ables and QA to ensure work remains aligned to established Micromedex editorial standards, governance, and end-to-end publication expectations. The role also includes direct management of clinical operations team members and oversight of clinical surveillance workflows . Th is role partners closely with other Editorial leaders and the Senior Director of Content Innovation & Optimization to operationalize changes ( eg , AI-powered search feedback, information architecture and knowledge-layer improvements) while maintaining consistency across content portfolios.

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