In this role, you will work directly in customer laboratories across Sweden, supporting Agilent's chromatography portfolio in real-world, high-expectation environments. You will handle technically demanding cases , make independent decisions in the field, and build long-term trust with customers who rely on your expertise.
This is not a purely reactive service role. You will be expected to anticipate issues, optimize performance, and raise the technical bar -both for customers and internally.
Responsibilities
Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair of GC, GC-MS systems in single- and multi-vendor environments.
Troubleshoot and resolve complex system, method, hardware and software issues , often under time pressure.
Act as a technical authority for customers, advising on best practices, preventive maintenance and system configurations.
Proactively identify potential risks and performance limitations before they impact customer operations.
Execute integrated system solutions involving hardware, software, networking and peripherals according to defined architectures.
Serve as an internal escalation point for challenging technical cases and collaborate closely with Support, Sales, Marketing and R&D.
Maintain accurate documentation and ensure full compliance with Agilent quality and regulatory standards.
Share expertise by delivering technical training, workshops or mentoring for colleagues and customers.
Support key or high-volume customers, including calibration and qualification activities when required.
Requirements
We are looking for someone who combines hands-on chromatography expertise with strong professional judgment.
Required:
Degree in Chemistry, Biochemistry or a related scientific discipline.
Solid practical experience with GC and GC-MS chromatography ; experience with special valves is an advantage.
Proven ability to work independently in laboratory environments and manage complex customer situations.
Clear, confident communication skills-both verbal and written.
Fluency in Swedish and English .
Valid driving license and willingness to travel.
Advantageous:
Experience with Agilent systems and software.
Exposure to multi-vendor laboratory setups.
Experience acting as a technical reference, trainer or mentor.
Proximity to an international airport.
Personal Attributes
Strong problem-solving mindset and attention to detail.
High standards for quality, compliance and documentation.
Comfortable taking ownership and responsibility in the field.
Curious, motivated, and driven to continuously deepen technical expertise.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Travel Required:
50% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
Benefits
Remote work options
Additional Information
Job Description
At Agilent, our technologies enable discoveries that improve the quality of life. In laboratories around the world, our instruments are relied upon for accuracy, reliability and insight. Behind that reliability are Customer Support Engineers who operate as trusted technical experts -solving complex problems and keeping critical scientific work moving forward.
We are looking for a highly skilled Customer Support Engineer with strong experience in LC, LC-MS and HPLC. This role is suited for someone who is already technically confident and motivated to further establish themselves as a go-to expert within chromatography support.
Agilent · Sweden-remote Location