Desktop Support Associate

About the role

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system. Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis' award-winning culture. Position Overview The Desktop Support Associate is responsible for providing technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, and system-related issues. This role supports desktops, laptops, printers, mobile devices, operating systems, business applications, and other IT equipment to ensure smooth day-to-day operations. The Desktop Support Engineer also assists with system installations on-hands, on-feet support, user account setup, device configuration, asset management, incident resolution, and adherence to IT service standards. The ideal candidate should have strong problem-solving skills, customer service orientation, and the ability to work effectively in a fast-paced technical support environment. Experience Required: 2-3 Years Department: IT Support Employment Type: Full-Time Role Level: L2 Desktop Support Job Summary We are looking for a Desktop Support Engineer with 2-3 years of hands-on experience in supporting end-user computing environments. The candidate will be responsible for providing technical support for Windows and Mac systems, imaging laptops, setting up new user workstations, handling onboarding and offboarding requests, and managing the complete IT asset lifecycle. The ideal candidate should have strong troubleshooting skills, good knowledge of desktop and laptop hardware, experience with operating system deployment, and the ability to support users in a fast-paced IT environment.