Support the clinical pharmacy team in daily operations
Schedule and help prepare patients for clinical pharmacist appointments
Assist with triage of Clinical Pharmacy referrals
Receive referrals or warm hand-offs to assist patients with medication access
Assist with prescription processing and billing issues, including prior authorizations
Advocate for patient access and resolve medication-related access issues. Identify Patient Assistance Programs (PAP) to assist patients with medication access-related issues. This includes all aspects of the PAP, including program enrollment and coordination of patients receiving medication(s).
Review adherence reports and contact patients to identify and address barriers to the medication use process. This may include navigating the health care system to connect patients to different members of the health care team.
Conduct medication histories
Respond to provider questions within the scope of the technician's practice
Help manage patients in medication synchronization and adherence programs
Act as a liaison across NeighborHealth pharmacy teams and clinical departments
Contribute to pharmacy program projects and quality improvement initiatives
Support overall pharmacy program as needed
Ability to work in a functional team and be able to receive direction and instruction from multiple people, including pharmacists and other team members.
Required Qualifications:
PTCB Certified Pharmacy Technician
Advanced Certified Pharmacy Technician (CPHT-ADV) or obtain within 90 days of hire
Certificates must be in the following areas: Regulatory Compliance
Billing and Reimbursement
Medication Therapy Management
Medication History
Registered with the Massachusetts Board of Pharmacy
Minimum of 3 years of experience in pharmacy, or related field
Proficient in Microsoft Office (Excel, Word, Outlook)
Strong communication skills
Preferred:
Fluent in Spanish
Experience with Epic and Willow
Familiarity with 340B pricing
Strong organizational skills and attention to detail
Empathetic, patient-focused, and a team player
Comfortable with multitasking and adapting to new workflows
Self-driven and able to prioritize tasks
Details:
Position Type: Full-time, on-site. Typical schedule is M-F; however, evening and weekend support may be needed based on the needs of the Pharmacy Department
Location: Neighbor Health Campus
Hourly Rate:
Starts at $27.00 per hour, and up to $40.00 per hour based on experience.
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Benefits
Health insurance
Additional Information
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page .
Time Type:
Full time
Department:
Clinical Pharmacy
All Locations:
10 Gove Street - Taylor Building, 20 Maverick Square - Cradock Building
Position Summary:
Clinical Pharmacy Liaison works closely with patients, providers, and pharmacy staff to ensure smooth, consistent access to medications. This role focuses on supporting patients that are seen by the Clinical Pharmacy team and helping patients overcome barriers to filling their medications to improve patient outcomes and experiences. Overview:
Join our clinical pharmacy team as a Clinical Pharmacy Liaison, working closely with patients, providers, and pharmacy staff to ensure smooth, consistent access to medications. This role focuses on supporting patients who are seen by the Clinical Pharmacy team and helping patients overcome barriers to filling their medications to improve patient outcomes and experiences.
Ebnhc · East Boston