Customer Service Representative, Associate

About the role

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center. Core Responsibilities Review and Process orders via fax and electronic platforms Make outbound calls to patients and referrals as needed Utilize tools and resources to assist in order entry Use full product knowledge of Byram therapies to service patients Communicate effectively with patients, teammates healthcare professionals and sales team. Consistently meet required Key Performance Indicators (KPI's) Perform other duties as required Qualifying Experience High School Diploma or equivalent required 1-2 years of customer service experience required Call center experience preferred Excellent written and verbal communication skills Proficient with MS Office and the ability to navigate multiple platforms Ability to learn our brand products and therapies Strong customer service skills with the ability to resolve patient concerns Demonstrate soft skills to enhance patient experience #AccendraHealth Teammate Benefits As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes: Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short-and long-term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well-being programs If you feel this opportunity could be the next step in your career, we encourage you to apply. Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means. #AccendraHealth