Experience Insights Analyst
External
New York Life Insurance · Cleveland, OH$59K–$84K/yrFull-timeOn-siteToday
Leadership
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About the role
Analyze end-to-end advisor and client journeys to identify friction, root causes, repeat contacts and rework. Translate interaction and operational data into prioritized, actionable insights, partner across Quality, Operations, Training and Leadership to drive improvements, and create executive-ready dashboards and summaries that demonstrate linkage between insights and business outcomes.
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