Additional Information
Anticipated End Date:
2026-06-30
Position Title:
Manager I - Health Program Services
Job Description:
Work location - Hybrid 2
This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.
Work hours: 8:00am - 5pm EST, Monday-Friday
Work location: Iselin, NJ
The Manager I - Health Program Services is responsible for the oversight of the Health Program Outreach Services for Disease Management and Case Management call center operations. The Manager will be managing our dispatch staff in support of our partnership with mobile crisis outreach services within the state of New Jersey. Will also be responsible for managing key relationships with internal and external stakeholders.
Responsibilities include, but are not limited to:
Achieves maximum productivity and operational efficiency through management and utilization of team and resources.
Prepares and communicates information to appropriate parties regarding programs, procedures, and changes.
Audits to monitor efficiency and compliance with policies; prepares specialized reports.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Position requirements:
Requires a BA/BS degree in a related field and a minimum of 1 year of experience in a leadership role in addition to 3 years Health Outreach Service/Call Center experience along with outbound dialer experience in a call center environment, experience in disease management, case management or health related field; or any combination of education and experience which would provide an equivalent background.
Preferred qualifications, skills, and experiences:
Experience directing multi-functional teams; account management or customer service experience highly preferred.
Experience within mental/behavioral health as well as crisis is strongly preferred.
For candidates working in person or virtually in the below locations, the salary* range for this specific position is $78,568 to $117,852
Location(s): New Jersey
In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Job Level:
Manager
Workshift:
1st Shift (United States of America)
Job Family:
CUS > Service Operations
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Elevance Health (anthem) · Iselin, 111 S Wood Ave, Ste 220, NJ