Welcomes in-shop customers while applying a Customer Driven approach including, but not limited to, appointment check-ins and check-outs, answering questions for and scheduling walk-in customers, and reviewing windshield chips.
Responds to all emails in a professional manner. Answers questions regarding existing appointments, schedules appointments, corresponds with dealerships and collaborates with associates in the district and other parts of the organization.
Proactively resolves issues by scrubbing work orders and performing targeted confirmation calls.
Efficiently and effectively completes daily work order management tasks such as customer follow up and insurance verification maintaining high levels of customer satisfaction.
Invoices work orders and processes credit memos and rebills.
Assigns in-shop jobs to the appropriate technicians.
Orders non-glass dealer parts for warranty or special vehicle work.
Cleans and organizes the waiting area and prepares coffee.
Reschedules missed appointments.
Works through the invoice correction list to resolve work order errors.
Completes opening and closing procedures (i.e. closing procedures in SV2) in absence of store manager.
Answers calls from Technicians to handle escalated customer issues in absence of manager
Recalibrates automotive safety systems, including trouble-shooting and completing diagnostic testing.
Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
Repairs chips, cracks and other auto glass related issues on customer vehicles.
Safely operate customer vehicles, company-issued tools and chemicals utilized throughout the workday.
Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
Promote and sell Safelite promotional items and services to customers.
Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in shop.
Performs other duties as assigned
Complies with all policies and standards
Education Qualifications
High School Diploma GED or Equivalent Preferred
Valid state-issued driver's license and any other licenses (as required by federal, state and local laws) to operate a company vehicle Required
On-the-job training/completion of Safelite's SafeTech Certification Required
What you'll get:
Competitive weekly pay starting at $19.60/hour.
Paid training and all the tools and resources you'll need to be successful.
Experience Qualifications
Must be 18 years of age or older
1-3 years experience in customer-facing role Preferred
Skills and Abilities
Lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs.
Ability to stand for extended periods, work in tight spaces, bend and twist body
Ability to use a variety of hand tools and power tools safely and effectively
Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via camera / video surveillance
Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the "Safelite Way of Fitting"
Ability to work scheduled days, with flexibility on start and end times to accommodate customer's needs
Problem-solving and ability to trouble-shoot issues, independently and collaboratively
Ability to read, write and interpret the English language and technical directions
Ability to communicate orally (via phone) and written (via computer or other electronic means)
Ability
Additional Information
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Brief Overview
Provides a seamless customer experience through expertise, ownership, accountability, and responsiveness. Provides professional and quality service to internal and external customers by utilizing strong verbal and written communication skills and effective telephone techniques. Utilizes our industry-leading technology to complete vehicle glass repairs and recalibrations.
Belron · Bayonne, NJ