Customer Sales and Service Specialist

About the role

As the First Nations Customer Sales and Service Specialist, you will join an Indigenous lead team that service our First Nations Customers, based in our in-office Darwin call centre. You have a passion for supporting MOB and the community, demonstrated through providing high quality and specialised customer service over the phone to Telstra's First Nations and remote customers. You will be tasked with responding to customer sales and/or service enquiries relating to a range of Telstra products and services, delivering solutions uniquely designed for each customer. Please note that this role operates Monday - Friday that may require Over-time with Shift allowances provided. We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Responsibilities

• Telstra Consumer - Telstra Contact Centres provides customer support to Telstra's customers across a range of channels.
• Create a simple and brilliant customer experience across all our interactions in a multi-media environment.
• Demonstrates strong sense of ownership of issues/orders presented and to manage end to end delivery within designated timeframes.
• Be naturally inquisitive and resilient with an ability to articulate, listen and communicate effectively identify customer needs along with providing customers with solutions to solve their concerns.
• Be able to identify and effectively manage a customer complaint with the prescribed complaint handling guidelines to an agreed resolution with the customer.
• Identify when a customer is in distress and take the appropriate intervention or escalation to ensure the recovery of their experience.
• About You
• To be successful in the role, you will have the following skills and experience:
• Experience working with a geographically diverse range of First Nations communities, including metropolitan, regional, and remote communities.
• A strong knowledge of Aboriginal & Torres Strait Islander culture and society and an understanding of historical and contemporary issues relating to First Nations people
• Experience and expertise in engaging effectively with Aboriginal & Torres Strait Islander's
• Ability to apply customer-centric approaches to resolve customer issues and improve the customer experience
• Solving problems of moderate complexity
• Highly Desirable:
• Previous experience in a sales and service environment
• Contact centre or Retail experience
• Telemarketing
• Administration experience
• Maintaining stakeholder relationships
• Choose an item.
• If this sounds like a job for you, we welcome your application so we can bring you in for a Yarn with the team.
• Want to know more about our First Nations team at Telstra? Visit our first nations page for more information on support, community engagement and careers.
• We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.
• As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
• When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but

Benefits

Additional Information

Employment Type Permanent Closing Date 11 June 2026 11:59pm Job Title Customer Sales and Service Specialist Job Summary As a Customer Sales and Service Specialist, you are passionate about providing exceptional service to Telstra's customers. You achieve this by delivering solutions that are designed to meet the unique needs of each customer and providing rapid responses to sales or service enquiries. You leverage your extensive knowledge of Telstra's products and services to deliver commercially effective solutions that enable the team to deliver on targets and objectives. Job Description Our MOB is growing and we are on the lookout for Customer Service Specialists to join our Darwin call centre team.

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