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Principal, eCommerce UI/UX Residential at Spectrum

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Principal, eCommerce UI/UX Residential

External

Spectrum · New York, NY

Full-timeOn-siteToday

AgileDesign SystemsDocumentationInteraction DesignPrototypingSalesforce

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Requirements

9+ years solving UX problems in eCommerce
5+ years leading teams in large complex taxonomies
9+ years leading UX teams on complex deliverables aligned with business goals

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Experience in telecom, cable, broadband, wireless, or mobile environments, focusing on digital customer and agent experiences

Expertise in designing UX for offer presentation, product discovery, and sales workflows in subscription-based businesses

Familiarity with cable and mobile sales processes, including product comparison and conversion strategies

Experience with enterprise platforms like Salesforce, Oracle, or Amdocs that influence digital design

Understanding of promotional strategies, pricing optimization, and their impact on UX and conversion

Ability to design for telecom environments involving billing dependencies and configuration rules

Proficiency in using analytics and customer insights to enhance digital experiences

Experience collaborating in Agile, Scrum, or hybrid environments with AI-enabled tools for efficient design iteration

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MST721 2026-75144 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Additional Information

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. How would you like to lead the transformation of digital experiences for millions of customers across internet, mobile and entertainment products? As a Principal UX Designer at Spectrum, you'll shape the future of eCommerce by creating intuitive, conversion-focused interfaces, and drive innovation in AI-powered design workflows. Your expertise will advance how teams collaborate and deliver compelling products that make a real difference for our customers. How You'll Make an Impact Lead and define the UX/UI vision and strategy for Spectrum's digital sales channels across internet, wireless/mobile and TV/entertainment offerings Drive experience design strategies that increase customer acquisition, simplify purchase journeys and support seamless engagement across channels Collaborate with Product Management and Engineering to enhance cross-functional workflows from discovery through optimization Utilize AI-enabled tools to accelerate concept exploration, prototyping and iteration, reducing ambiguity and improving efficiency in requirements and handoffs Align product intent, design execution and engineering delivery to achieve business objectives Champion scalable design systems, reusable patterns and thorough documentation to support rapid, consistent development Influence practices that unite designers, product managers and developers early for more effective collaboration Working Conditions Office environment Some travel required What You'll Bring to Spectrum Required Qualifications Education Bachelor's degree in UX Design, Interaction Design, Human-Computer Interaction or related field Advanced degree in a design-related discipline or equivalent practical experience in UX/UI design

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