Senior User Researcher

About the role

We are looking for a Senior User Researcher to join our User-Centred Design (UCD) practice. You will work within multidisciplinary teams delivering complex digital transformation programmes across public and private sector organisations. Senior User Researchers play a key role in helping teams understand real user needs, behaviours and contexts, and ensuring those insights shape decisions throughout the design and delivery process. This role involves working across the full lifecycle of digital services, from early problem exploration and discovery through design and delivery to live service improvement. You will collaborate closely with designers, project and product managers, engineers and stakeholders to ensure services and products are grounded in evidence and informed by a deep understanding of users.

Responsibilities

• Research strategy and planning
• Plan and deliver research activities that help teams understand user needs, behaviours and pain points
• Select appropriate research methods based on the problem being explored and the stage of delivery
• Contribute to shaping research strategies for complex products or services
• Ensure research activities support evidence-based decision making within delivery teams
• Conducting and synthesising research
• Conduct qualitative and quantitative research using a range of appropriate methods
• Analyse and synthesise research findings to generate meaningful insights
• Translate research findings into clear recommendations that support product and service decisions
• Help teams understand the implications of research insights for design and delivery
• Working across the delivery lifecycle
• Contribute to early problem exploration and discovery activities
• Support design and delivery teams in testing concepts and validating design decisions
• Ensure research insights continue to inform improvements once services are live
• Help teams develop an ongoing understanding of user needs as services evolve
• Collaboration and consulting
• Work closely with designers, service designers, engineers, project and product managers in multidisciplinary teams
• Facilitate research activities with stakeholders and support teams in interpreting research findings
• Communicate insights clearly to both technical and non-technical audiences
• Support teams in making decisions grounded in evidence and user insight
• Contributing to design practice
• Advocate for user-centred and evidence-based approaches within delivery teams
• Promote ethical research practices and inclusive research approaches
• Support and mentor less experienced researchers where appropriate
• Contribute to improving research practices and knowledge sharing within the UCD team

Requirements

• We are looking for researchers who combine strong research capability with the ability to work effectively in complex organisational environments. You may have gained your experience in consulting, government, product teams or large digital transformation programmes.
• Essential
• Experience planning and conducting user research for complex digital products or services
• Ability to select appropriate research methods and adapt them to different delivery contexts
• Experience analysing and synthesising research findings into clear insights and recommendations
• Strong communication skills and ability to present research findings clearly to diverse audiences
• Experience working within multidisciplinary teams alongside designers, engineers and product managers
• Understanding of inclusive research practices and accessibility considerations
• Experience supporting teams in making decisions informed by user insight
• Preferred Experience
• We would particularly welcome candidates with experience in:
• Consulting or digital transformation environments
• Enterprise technology ecosystems
• UK Government or public sector services
• Designing experiences within complex organisational or regulatory environments
• We are interested in designers who are curious about how emerging technologies are changing digital services. This includes interest in:
• how artificial intelligence is changing digital products and services
• how new tools and technologies can support research, synthesis and insight generation
• how organisations can responsibly integrate emerging technologies into services that work for people
• Your information will be kept confidential according to EEO guidelines.
• Beware of scams
• Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) notification@smartrecruiters.com domain

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