Business Support and Office Manager

About the role

Main duties and responsibilities Category: Compliance and Governance eTRS Compliance Management Oversee eTRS compliance by partnering with regulators and internal/external stakeholders, maintaining compliant processes and documentation, and ensuring timely closure of compliance gaps and audit findings. Legal and Contractual Compliance Manage contract governance end-to-end (review coordination, execution, filing, renewals, and obligation tracking) and support compliance with local legal requirements, escalating risks and exceptions where needed. Category: Operations and Service Delivery Administrative Leadership and Service Delivery Lead the Business Support Team to deliver consistent, high-quality administrative services, meeting service standards and enabling smooth day-to-day operations. South Accounts Management Manage South Accounts administration and controls, including documentation, reconciliations, stakeholder follow-ups, and issue resolution, to ensure accuracy and policy compliance. Category: Planning, Projects and Performance Continuous Improvement and Performance Tracking Identify and implement improvements to back-office processes and systems, and track delivery and benefits through agreed measures and reporting. Budget, Audit, Training, and Project Coordination Support budgeting and forecasting, coordinate internal/external audits (evidence, responses, follow-ups), manage training logistics and records, and run project coordination (plans, status tracking, and stakeholder updates). Cross-Functional Team Collaboration Work with Commercial/Marketing, Finance, Technology and Operations to align scope, timelines, and requirements for initiatives, and consolidate clear status and performance updates for stakeholders. Category: People Leadership Team Performance and Development Manage team performance and development by setting clear expectations, providing coaching and feedback, and supporting capability building and succession planning. Category: Office and Facilities Local Office Management Support Support the Country Managing Director with local office management, including lease administration, office moves, vendors (housekeeping/maintenance), and related facilities requirements to keep the office operating smoothly.

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Company Intel

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