IT Support Specialist

About the role

We are seeking an IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that supports all PCs, phones, AV equipment, IT peripherals and IT Infrastructure in the office. The position reports to an IT Support Manager. Key Responsibilities Include: Support all PCs, phones, IT peripherals and IT infrastructure in the office Document work in IT incident ticketing system thoroughly Provide support to incidents that are escalated from IT Technicians or the Service Desk Provide technical support during events, conferences and meetings, on site and off site as needed Support office administration activities, projects and priorities as assigned Participate with internal IT groups during projects and activities Respond to power, HVAC, network and other outages, planned and unplanned in the office Special projects and duties as assigned